The Transformation of the Retail Business

retail apis

Working with MuleSoft retail customers as a strategic architect across EMEA, I am seeing that for major retailers, the rise of eCommerce has been both a massive opportunity and a threat. The rise of the smartphone and the changing expectations of modern shoppers is forcing an evolution in how retailers do business.

Over the last decade, it has been standard for traditional retailers to respond by adopting some level of eCommerce capability, whether it’s flagship eCommerce platforms like the ones M&S and Burberry have created,

How APIs Can Create Delightful Shopping Experiences

Comparing prices online

Making inventory and location data available to online and mobile consumers can ensure they can buy what they want, when and where they want.

In the pre-smartphone world, malls were a meeting and hangout place for teenagers. The co-location of teenagers, parents, and stores was a major advantage for traditional retailers looking to drive demand and sales in their customers’ natural social scenes.

However, in today’s post-smartphone world, social scenes have expanded to social networking services like Facebook and Snapchat—contributing largely to the decline of the mall.

Wishing you an “API Christmas”

December 22 2016

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Christmas online shopping background

As Andy Williams’ popular song reminds us, the holiday season really is ‘the most wonderful time of the year’. The same is true for retailers, with UK shoppers expected to spend £42.2 billion in December 2016, a 2.5% increase from last Christmas. However, without adopting an appropriate API strategy to respond to increasing customer pressure for friction-free online and in-store experiences, many stores will be left out in the cold.

Supply Chain API for Agility

Container Cargo ship and Cargo plane with working crane

Traditional supply chains are coming under growing pressure as organisations search for growth in increasingly competitive markets. Around the world, changing economic conditions and customer demands mean that organisations need to find a way to be increasingly agile. Those unable to evolve their operations to match these new conditions risk quickly losing market share to their rivals.

The challenge is being made more acute because of restrictions on IT budgets.

APIs and the explosion of marketing technology for marketers

October 6 2016

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Marketing Technology

Traditionally, “Application Program Interface (API)” was a term known mostly within the developer community. Also, it would be rare to hear about a marketer or a financial analyst “working with APIs.” However, as technology continues to evolve, there are more data and ways to measure data. A particularly interesting topic – marketing technology – came across my mind, and after some research, I’ve noticed marketers were actually the largest consumers of APIs.

How to solve the top 4 retail B2B challenges

September 26 2016

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You don’t need us to tell you how drastically the retail industry is changing. The convergence of channels driven by always-connected consumers and emerging technology is completely altering the way we shop for everything. To keep up with the pace of change, retailers need to be agile, flexible, and adaptable, which isn’t always easy with B2B technology standards. Here are the top 4 B2B challenges that retailers have to solve in order to thrive amidst digital disruption.

Introducing Catalyst Accelerate for Healthcare

Let’s face it – integration isn’t easy in healthcare. EHRs are notoriously thorny to work with. HIPAA regulations require security and governance controls to be put in place when data moves between systems. And while many technologies underlying digital transformation have enabled hospitals to engage with their patients in innovative ways, these technologies have dramatically increased the number of endpoints to connect to.

Over the years, MuleSoft has built a number of solutions to help hospitals,

Mind the digital gap: Do more with less in Public Sector IT

Mind The Digital Gap

How do you do more with less?

This is the billion-pound question and one that is even more urgent in the UK public sector today. Years of austerity and government pressures to break up monolithic contracts have left the public sector scrambling to squeeze as much as they can from what they have. Against this backdrop, I was not surprised to see the Head of the National Audit Office (NAO) recently highlight the “digital capability gap” that’s still apparent across government.

Future of FinTech depends on APIs

fintech api

Investors around the world in 2015 invested a total of $19.1 billion in the fintech industry.

Annual-Global-Fintech-Trend-2015-CB-Insights-KPMGAnnual-Global-Fintech-Trend-2015-CB-Insights-KPMG

It is not surprising considering the level of disruption in the financial industry; retail banks, traditional lenders, and traditional asset managers have all seen digital disruption. Over the past few years, we have seen explosive growth in online versions of those traditional services listed above with online only banks, peer to peer lending platforms,

Why healthcare systems are failing doctors and patients: they’re in the dark

Imagine you’re a skier with a history of injuries. You fall one winter but the only consequence is a sore head and a warning to avoid concussion; the next winter you fall and lose consciousness, and your doctors have no idea about your medical history nor the doctor’s report from just a year ago. Plus, the medical equipment they’re using isn’t connected to any system, so they have to keep entering your information in their computers,