With the launch of MuleSoft Tcat Server, the MuleSoft support team has been working hard to ensure that we can deliver the same world-class support for Apache Tomcat and Tcat Server that we offer for Mule ESB.
Extending our support offering to Tomcat is a natural progression for MuleSoft — over 65% of our current customers are using Tomcat with Mule ESB, and our world class support engineers have many years of experience working with Tomcat. We have a strong track record in supporting some of the world’s largest companies with the most demanding requirements, and we are helping them solve their toughest technical problems with ease. A statistic I am particularly proud of: MuleSoft’s current customer service satisfaction rating is over 90% and we have a 95% renewal rate with our subscription customers. Our business depends on customer satisfaction, and so we take it seriously!
In addition to the great support team, MuleSoft has brought on board Jason Brittain, author of the most popular book on Tomcat, O’Reilly’s Tomcat: the Definitive Guide. Jason and the support team have built an impressive Tomcat self-service knowledge base for our subscription customers. The self-service knowledge base has been an extremely popular tool with our current customers giving 24 x 7 accesses to common and challenging issues.
Finally, MuleSoft also has Tomcat and Apache experts and committers on our team. In the event a customer experiences a bug with Tomcat, MuleSoft has the expertise to resolve the issue and commit code back to the Tomcat open source project.
If you’d like to try out MuleSoft support, we are offering free Tomcat assistance on our website: