How to connect to Remedy Action Request using REST API

Enterprises use one or more service management applications to manage business-critical workflows and often synchronize workflow information, such as tickets or tasks, to adjacent applications like Salesforce, JIRA, etc. In some cases, enterprises choose to expose a subset of the information externally for partner consumption. BMC Remedy Action Request (AR) System is a popular service management application that MuleSoft offers an out-of-the-box connector for, using the Remedy AR Java API for accessing various modules and forms.

Introducing Anypoint Connector for BMC Remedy AR System

BMC remedy connector

View the Anypoint Connector for BMC Remedy AR System page.

According to Gartner, IT Service Support Management (ITSSM) market has grown to $2.3B in 2015 from $1.3B in 2013. Parallel to this growth, we are seeing more interest from MuleSoft’s ecosystem for OOTB connectivity to leading vendors’ systems in ITSSM. To support this growth, we are excited to release our new BMC Remedy Connector.