In part one of this post, we broke down the decision-making process for running a data-driven organization in an attempt to understand how KPIs can be weaponized in the wrong hands. Once the fundamental forces of how data influences perception are understood, the next step is to understand how these forces can shape the decision-making process in your organization to act as friction-reducing agents that can propel your organization into next-level decision making speed.
It’s Saturday night. You realize you don’t have your cell phone and won’t be able to check on your fulfillment system. Chuckling, you remember without nostalgia the electric panic that used to set in over such a conundrum. Now you don’t give it a moment’s thought. After the weekend you arrive to work and try to avoid that blinking little red light, always in the periphery, nagging from the telephone set. Twenty-three more irate complaints demanding tedious,
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