Customer behavior is changing, and expectations are now higher than ever. Successful organizations across various industries recognize that a customer-centric approach is necessary for competitive differentiation. The ability to provide innovative products and services to customers, while delivering a unique experience to customers, is top-of-mind for CIOs.

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Today’s business environment has become increasingly technology-centric; as a result, it demands a new kind of technology leader. Chief Information Officers (CIOs) now have to speak both to the business and to technical teams, all while keeping up with the latest innovations, improving internal processes, and ensuring that they continue to increase the business’ bottom line.

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