Joining the insurtech revolution

Despite the insurance industry’s reputation as a laggard when it comes to technological innovation, it is undergoing massive change as traditional providers race to digitally transform. The change is being driven by the enormous pressure that insurers are facing on all fronts. On one hand, consumer expectations have soared to new heights as customers demand seamless experiences across channels and the ability to interact with insurers in new ways. The advent of connected devices such as home-automation systems and in-car telematics is creating whole new ways of delivering insurance products to customers.

How one IT leader measures the business value of IT

In part one of this Q&A series, I sat down with Jeff Rauch, vice president of IT at ICW Group, a leading national insurance carrier with over 300,000 customers and 700 employees. Jeff shared his thoughts on the changing role of IT, how he is thinking about insurtech disruptors and the future of the insurance industry as a whole. (Disclosure: ICW Group is a customer of my employer, MuleSoft.)