Key NRF 2019 takeaway: the need for retail’s new platform-based business model

MuleSoft at NRF 2019

Last week’s NRF show made the digital imperative for retailers loud and clear – from analytics, AI, IoT, and chatbot demos to even the occasional robot, attendees were presented with the promises and perks of next-gen retail technology.

5 key takeaways from NRF

nrf 2018 mulesoft

“I don’t think retail is dead. Mediocre retail experiences are dead;” this statement from Warby Parker co-founder Neil Blumenthal certainly rang true at the NRF 2018: Retail’s Big Show.

In fact, the retail industry was optimistic at this year’s conference, coming off the strongest holiday season gain since the Great Recession. After three days of keynotes, breakout sessions, and commentary from the industry’s most innovative leaders, it’s clear that the future of retail lies in delivering a superior customer experience.