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Home > Articles by: Shefali Sharma

Shefali Sharma

Product Manager, MuleSoft at Salesforce
News

MuleSoft for Flow: Integration Powers ITSM Inside Salesforce and Beyond

IT Service Management (ITSM) helps organizations manage technology in a reliable and structured way. It ensures systems work as expected, issues are resolved efficiently,
Shefali Sharma profile image
Shefali Sharma
10 mins read | January 26, 2026
News

Announcing 90+ New Connectors Built Directly in Salesforce

Low-code automation promises speed, scale, and democratized innovation. However, that promise collapses without connectors. Connectors enable disparate systems to speak the same language and
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Shefali Sharma
6 mins read | January 21, 2026
News

Streamlining Customer Support and Service Management With Intelligent Automation

For years, service organizations have invested heavily in integration to keep their systems talking. We have connected CRM to ERP, ticketing systems to knowledge
Shefali Sharma profile image
Shefali Sharma
9 mins read | November 3, 2025

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