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Editor’s Note: Salesforce has completed its acquisition of Servicetrace, which is now a part of MuleSoft, a Salesforce company. We’re excited to welcome the incredible Servicetrace team to the Salesforce family!

MuleSoft is excited to bring MuleSoft RPA to customers and is committed to growing the new RPA capabilities as part of its unified platform and composable business vision, as well as a solution for the Salesforce Customer 360. 

RPA bots become another building block that can be securely composed and orchestrated across teams. MuleSoft further allows companies to drive collaborative innovation that spans integration, API management, and automation. We uniquely bring together best-in-class integration, API management, and RPA capabilities with hyperscale resilience, universal governance, end-to-end security, and reuse-at-scale to make the composable business possible:

  • Anypoint Platform empowers IT teams to deliver composable services, API products, and bots at scale for the entire organization.
  • MuleSoft Composer empowers business teams to automate integrations to common systems without code, by leveraging IT’s reusable assets, support, and governance.
  • MuleSoft RPA will complement Composer by automating repetitive and manual tasks with reusable, personalized bots, allowing individuals to achieve end-to-end automation.

Register for Dreamforce 2021 to learn more about the future of work, where companies can seamlessly integrate apps, automate processes, and improve productivity with the power of MuleSoft, Slack, and Salesforce Customer 360.

MuleSoft previously posted this announcement of its agreement to acquire Servicetrace on August 2, 2021:

Today we’re excited to announce that Salesforce has entered into a definitive agreement to acquire Servicetrace, a leading provider of robotic process automation (RPA), which, upon closing of the acquisition, will become a part of MuleSoft, a Salesforce company. The acquisition is expected to close in the third quarter of Salesforce’s fiscal year 2022, ending October 31, 2021, subject to customary closing conditions. Recently, RPA has grown to the forefront as a top software technology trend, combining robotics and automation to perform repetitive tasks. 

In a work-from-anywhere world, every minute counts. The urgency of today’s digital imperative is leading companies to increasingly turn to automation to free up employee time from manual work and quickly launch new digital experiences, products, and services. Automation has become critical to business and IT: According to Salesforce’s Trends in Workflow Automation report, 95% of IT and engineering leaders say their organizations are prioritizing workflow automation. 

In particular, RPA adoption has exploded because it empowers business users to automate business processes easily without needing specialized development skills. However, the shift to digital-first customer and employee experiences has created more data from more systems than ever before. Companies face the challenge of securely integrating, automating, and managing workflows across multiple silos of data and systems.

The combination of integration, API management, and automation is required for companies to scale and increase the speed of work — from streamlining sales operations to speeding up customer case resolution. And that’s why we’re thrilled to bring together Servicetrace’s leading RPA solution with our leading API and integration platform.

Our platform makes it easy to unlock and integrate data from anywhere — wherever it resides — and manage, monitor, secure, and govern that data at scale. MuleSoft will now also make it easy for line of business and knowledge workers to automate business processes and dramatically increase efficiency and speed.

With the addition of Servicetrace, MuleSoft will be able to deliver a leading unified integration, API management, and RPA platform, which will further enrich the Salesforce Customer 360 — empowering organizations to deliver connected experiences from anywhere. The new RPA capabilities will enhance Salesforce’s Einstein Automate solution, enabling end-to-end workflow automation across any system for Service, Sales, Industries, and more. 

We’re continuing to build on our vision of enabling the composable business, making it possible for companies to turn every asset in their organization — data, automations, and applications — into reusable building blocks to create seamless digital experiences, faster. We are proud to provide an open platform and will continue to support our vibrant community of partners, including our RPA partners, to provide our customers a broad ecosystem of solutions and integrated offerings.

We look forward to welcoming the Servicetrace team to the Salesforce family after the close of the transaction.

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