AI continues rapidly reshaping how businesses operate, moving beyond simple automation to an era powered by autonomous AI agents. For many organizations, this journey begins within their technology stack, where customer data, applications, and now, autonomous agents converge. Disconnected information can cripple AI’s ability to deliver a unified customer experience.
The advent of agents that can reason, respond to prompts, and take independent action is ushering in unprecedented innovation, efficiency, and speed. However, realizing AI’s full potential is fraught with challenges. Ninety-five percent of IT leaders note integration as a barrier as their organizations adopt AI agents and their infrastructure complexity grows. AI’s intelligence remains fragmented and its actions limited without seamless, data-rich connectivity.
This is where MuleSoft creates value, providing the essential integration backbone that empowers enterprises to fully realize AI’s potential. MuleSoft converts structured and unstructured data into actionable intelligence, enabling secure, scalable AI adoption.
Our vision for enterprise AI hinges on a powerful transformation: moving from siloed data and disconnected systems to Agent Actionability. MuleSoft enables this fundamental shift, defining the next wave of digital evolution possible.
The vision: Building on composability, reaching for actionability
With the advent of AI and Agents, MuleSoft experience in orchestrating composable enterprise has never been more relevant as customers look to embrace agent actionability. This journey, built on flexible, modular API Building Blocks, culminates in autonomous AI agents delivering real business results.
Composability is about connecting your IT systems in a flexible, modular way. Think of your enterprise as a collection of reusable digital building blocks. MuleSoft achieves this by transforming disparate IT assets into these modular components through its API-led connectivity approach.
This modularity ensures that components can be easily recombined and adapted to new demands, accelerating development and enabling greater agility. Our composable architecture supports secure interactions at scale across various layers of your business, regardless of whether it’s traditional system-to-system, or the emerging agent-to-agent interactions.
Agent actionability represents the exciting next evolution, particularly transformative within the Salesforce ecosystem. Here, your workforce is getting more digital, with AI agents joining your human teams. These aren’t just intelligent chatbots; these agents won’t just process information; they’ll actually do things, anywhere in your business.
This means agents can automatically handle important tasks, delivering real results faster than ever before. For IT leaders, this necessitates rethinking how to enable, train, and manage these new AI teams. Agents, unlike copilots, possess autonomy and the functional capability to take action, much like a human executing a task. For example, within the Salesforce ecosystem, MuleSoft’s connectivity allows AI agents to go beyond Salesforce’s native capabilities by connecting to external systems and other third-party agents. This enables them to take action on repetitive tasks across the entire enterprise, freeing human capacity to focus on high-value tasks.
MuleSoft provides the necessary integration backbone that connects AI with enterprise systems safely, efficiently, and at scale, making this transformation a reality. At the core, everything we do is based on connecting our customers’ ecosystems, ensuring that data flows freely and securely, laying the groundwork for true AI actionability.
From conversation to concrete action: Powering agentic AI
Autonomous AI Agents true power unlocks when they access live systems to deliver real business outcomes. MuleSoft is the connected tissue, empowering AI to move beyond conversation to tangible action. For customers, this means empowering AI to interact with every part of their customer journey and operational data, bringing data beyond Salesforce apps and across the entire enterprise.
Our composability approach provides the critical connective tissue, bringing AI agents to life within your enterprise. This transforms AI from an analytical tool into an active workforce member, enabling seamless access to fundamental business systems, breaking down data silos.
Agents dynamically pull accurate, real-time data, ensuring grounded and precise AI responses. Beyond retrieval, our composable architecture empowers AI agents to automate actions like creating cases, sending notifications, processing refunds, or updating records at scale. This moves AI beyond conversation to tangible, real-world actions, increasing enterprise efficiency.
MuleSoft’s Anypoint Platform further empowers actionability by standardizing API exposure and consumption, making them inherently easy for AI agents to use. Prebuilt integrations and APIs become reusable building blocks for intelligent workflows. Event-driven capabilities help instant reactions to changing business conditions for dynamic automation.
Pioneering the agentic frontier: Agnostic agents and new protocols
A crucial distinction of MuleSoft’s AI approach is its ability to support Agents inside and outside of Salesforce. While deeply supporting Salesforce’s Agentforce, our broader commitment addresses AI challenges regardless of specific tooling or platform. This is achieved by transforming APIs into agent-ready assets, enabling AI agents to take actions across any business-critical system, workflow, or process from existing API investments.
To facilitate this, MuleSoft actively supports emerging open standards for AI communication:
- Model Context Protocol (MCP): This cutting-edge open standard facilitates secure, bi-directional communication between AI systems and tools/services. It acts as a universal connector for AI applications and systems by adding natural language context and standardized semantics to APIs for LLMs, eliminating custom wrappers. MuleSoft enables exposing any managed API or integration as an MCP server, allowing agents to discover and invoke enterprise actions.
- Agent-to-Agent (A2A) Protocol: This protocol facilitates direct interactions between agents, enabling collaboration on complex, distributed tasks without a central intermediary.
MuleSoft’s Flex Gateway plays a pivotal role in secure and efficient deployment. Flex Gateway enhances MCP and A2A integration by securing connections, enforcing performance, simplifying governance, and providing centralized oversight for distributed AI applications. Governing all agent interactions (human-to-agent, agent-to-agent, or agent-to-application) under a single control plane is essential for security and control, using existing security frameworks.
MuleSoft and AI: Fostering an intelligent, connected future
The future enterprise is connected and intelligent, driven by AI. The journey from composability to agent actionability is an imperative to unleash AI’s full potential. For customers, this means AI can seamlessly interact with all customer data and applications, delivering truly unified and intelligent customer experiences. Integration is the core enabler for AI to move beyond insight to impactful action across your business.
MuleSoft offers a comprehensive platform designed to supercharge your teams, facilitate agent collaboration, and effectively govern the APIs driving your business. It delivers robust data security, seamless scalability, and adaptability, supporting autonomous AI agents and traditional systems within secure trust boundaries.
This unique approach, enabling agnostic agents and pioneering new protocols like MCP and A2A, ensures organizations can confidently innovate, reduce operational complexity, and address dynamic security challenges. Embracing MuleSoft’s integration power today means future-proofing for the next wave of intelligent automation and unlocking AI’s full transformative potential
