The year ahead: What organizations need to know for successful digital transformation in 2021

The past year brought with it an unfathomable level of disruption to norms: impacting business priorities and digital transformation initiatives and drastically altering expectations from customers. While 2020 is in the past, the key learnings and radical shifts it has prompted will be ever more relevant this year. Organizations are seeking to navigate a new IT landscape — one punctuated by an uptick in demand for digital projects and heightened expectations from customers, as traditional experiences like brick-and-mortar stores give way to a digital-first world. 

What we can learn about legacy modernization from a Raspberry Pi car

January 12 2021

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Technology is constantly changing and evolving. If some pieces of equipment aren’t updated or replaced in a timely manner — they can quickly become outdated, turning them into legacy systems. Such legacy systems are still fully functioning but, due to their age and lack of modern capabilities, sometimes cannot cope with the demands of new business initiatives. 

Bringing the power of integration to everyone

In a year that has seen unprecedented business disruption, every organization needs to respond to the needs of its customers faster than ever before. As a result, digital-first is increasingly becoming the norm. Yet, according to our latest global research, just over a third of organizations have the skills and technology they need to keep pace with digital projects. The challenge facing organizations as we move into 2021 is being able to deliver digital projects more efficiently,

The hidden secret to transforming into a truly agile organization

An agile enterprise is a term applied to organizations that are quick in responding to changes in the marketplace or environment. Agile enterprises focus on their customers’ needs — opting for customized offerings rather than standardized offerings.

Everything you need to know about government integration

APIs have a huge potential and impact in meeting customer/citizen needs to revolutionize the organization and expose its full potential. They help create solutions that provide better customer experiences without increasing the cost significantly. APIs also aid in streamlining business operations.

Over the last decade, we’ve seen many private organizations adopt and harness the power of API-led architecture. From major IT giants to eCommerce, automobiles, and financial sectors — major players across industries have opted for an API-first approach.

CIO’s guide to building agile foundations

December 16 2020

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Every industry is facing an accelerated pace of change. If companies can’t keep up with their customer’s needs and expectations — they will soon become obsolete. Inertia is a sure way to fail. Companies need to continuously change, as their customers change. 

How to prepare for a surge in holiday customer service calls

This holiday season will be unlike any we’ve ever experienced. Despite the uncertainty of whether consumers will spend money during this holiday season, consumers will opt to spend online instead of in-store. McKinsey is reporting that 30-60% of shoppers will shift their holiday shopping to online platforms. Shoppers who purchase through digital platforms tend to have larger basket sizes, which may be a result of not having the same in-store experience. As a result,

The modern insurance carrier: Delivering results with APIs

December 8 2020

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This post was written in partnership with Green Irony and Alexander SolomonLead Insurance Industry Marketing Manager at MuleSoft.

The rise of the digital consumer has led to higher expectations for every business. This shift has forced traditionally slow-to-adapt industries to modernize — or risk being left behind. For this reason, the insurance industry is undergoing rapid evolution. Early movers with the foresight to focus on investing in IT agility have been rewarded,

Words of advice from 3 IT leaders

Whether you’re just transitioning to a leadership role in your career or have years of leadership experience under your belt — there’s always something new to learn from innovative peers. We asked IT leaders across industries what advice they would give to other IT leaders. Hear what advice MuleSoft customers — the State of Indiana, Department of Child Services, Land O’Lakes, and United States Department of Agriculture had to offer!

Meeting consumer (and developer) demand for self-service banking

November 19 2020

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Nish Modi is Senior Vice President, Digital and Business Intelligence Strategy & Product, for CO-OP Financial Services, a provider of payments and financial technology to credit unions.