Steve Stone

CIO perspective: We all recognize the importance of data to the customer experience, so why can’t we get it right?

I began my career in retail technology in 1992, a few years before Amazon began selling books online and would, as we all know,

Steve Stone

12 mins read | December 12, 2018

Have you ever thought about what goes on behind the scenes when you buy something in a store or online? How was the product

Steve Stone

12 mins read | March 1, 2018

In retail, you often hear the word “channel” when describing how products are delivered to the customer. But actually, a channel is a bit

Steve Stone

12 mins read | February 5, 2018

We all seem to take it for granted now. We go to a retailer’s website or mobile application. We click on the product we

Steve Stone

12 mins read | January 8, 2018