The year ahead: What organizations need to know for successful digital transformation in 2021

The past year brought with it an unfathomable level of disruption to norms: impacting business priorities and digital transformation initiatives and drastically altering expectations from customers. While 2020 is in the past, the key learnings and radical shifts it has prompted will be ever more relevant this year. Organizations are seeking to navigate a new IT landscape — one punctuated by an uptick in demand for digital projects and heightened expectations from customers, as traditional experiences like brick-and-mortar stores give way to a digital-first world. 

What we can learn about legacy modernization from a Raspberry Pi car

January 12 2021

0 comments

Technology is constantly changing and evolving. If some pieces of equipment aren’t updated or replaced in a timely manner — they can quickly become outdated, turning them into legacy systems. Such legacy systems are still fully functioning but, due to their age and lack of modern capabilities, sometimes cannot cope with the demands of new business initiatives. 

Everything you need to know about government integration

APIs have a huge potential and impact in meeting customer/citizen needs to revolutionize the organization and expose its full potential. They help create solutions that provide better customer experiences without increasing the cost significantly. APIs also aid in streamlining business operations.

Over the last decade, we’ve seen many private organizations adopt and harness the power of API-led architecture. From major IT giants to eCommerce, automobiles, and financial sectors — major players across industries have opted for an API-first approach.

How to prepare for a surge in holiday customer service calls

This holiday season will be unlike any we’ve ever experienced. Despite the uncertainty of whether consumers will spend money during this holiday season, consumers will opt to spend online instead of in-store. McKinsey is reporting that 30-60% of shoppers will shift their holiday shopping to online platforms. Shoppers who purchase through digital platforms tend to have larger basket sizes, which may be a result of not having the same in-store experience. As a result,

The modern insurance carrier: Delivering results with APIs

December 8 2020

0 comments

This post was written in partnership with Green Irony and Alexander SolomonLead Insurance Industry Marketing Manager at MuleSoft.

The rise of the digital consumer has led to higher expectations for every business. This shift has forced traditionally slow-to-adapt industries to modernize — or risk being left behind. For this reason, the insurance industry is undergoing rapid evolution. Early movers with the foresight to focus on investing in IT agility have been rewarded,

Words of advice from 3 IT leaders

Whether you’re just transitioning to a leadership role in your career or have years of leadership experience under your belt — there’s always something new to learn from innovative peers. We asked IT leaders across industries what advice they would give to other IT leaders. Hear what advice MuleSoft customers — the State of Indiana, Department of Child Services, Land O’Lakes, and United States Department of Agriculture had to offer!

Meeting consumer (and developer) demand for self-service banking

November 19 2020

0 comments

Nish Modi is Senior Vice President, Digital and Business Intelligence Strategy & Product, for CO-OP Financial Services, a provider of payments and financial technology to credit unions. 

How to personalize the shopper experience with headless commerce

I’m more loyal to retailers when I feel like I have a direct connection, and I’m not alone: 84% of consumers say that being treated like a person is important to winning their business. We all want a more personalized experience, but for retailers, this is a huge challenge because of the brittle mess of systems supporting each channel. On top of that, even the best personalization efforts feel inauthentic when they break across channels.

How the pandemic has changed IT forever: Why it’s time to break IT again

November 16 2020

0 comments

The workplace has changed more in 2020 than the past 10 years due to the effects that COVID-19 has had on employees, the workplace, and the economy. It’s clear that organizations must pivot fast to adapt to changing customer needs and the shifting business landscape. You can achieve this level of agility by arming the people within your organization with the right data, digital capabilities, and resources. On top of this,

How to future-proof lending by streamlining PPP forgiveness

This blog was written in partnership with Kyle Fox and Codat.

Since the Paycheck Protection Program’s (PPP) inception in April, lenders throughout the country have scrambled to direct the program’s $660 billion of relief to small businesses in need. With that came challenges — largely driven by lenders’ out-of-date manual processes and overall operational inefficiencies — all of which ring true for the forgiveness process.