Automation

Embracing the Agentic Shift: Unveiling the Agentic Enterprise Maturity Model

Technology is reshaping the business landscape with every next technological evolution. AI agents are rapidly emerging, driving the most significant technical revolution of a... read more.

Srini Rangaswamy

19 mins read | April 1, 2025

Automation

The Power of Integration: Enhancing AI-Driven Customer Service

As customer expectations continue to rise, AI-powered agents are changing the game in customer service by offering faster, smarter, and more personalized support. But... read more.

Ryan Yeager

10 mins read | March 24, 2025

Automation

Connect, Scale, and Manage Transaction Disputes With MuleSoft for Agentforce

For financial institutions, the ability to quickly and accurately resolve transaction disputes is crucial. Speedy resolutions are vital for maintaining high customer satisfaction, which... read more.

Edwin Ward

10 mins read | February 13, 2025

Automation

How Agentforce Improves Insurance Claims Management

Insurance claims specialists face a myriad of challenges. From managing multiple tasks and cases simultaneously to organizing vast amounts of information, the demands on... read more.

Edwin Ward

11 mins read | February 12, 2025

Automation

Improving Order Management With MuleSoft for Agentforce: Service Cloud

Imagine a scenario where a customer’s order is delayed due to bad weather, and they’re on the verge of canceling their order. Enter Agentforce... read more.

Tanya Stracuzza

18 mins read | February 11, 2025

Automation

AI Zero Trust Architecture for Agentic and Non-Agentic Worlds

We have previously discussed zero trust architecture with MuleSoft, particularly the foundational principles with attribute based access control (ABAC) and how MuleSoft can serve... read more.

Krishna Misra

30 mins read | February 7, 2025

Automation

How AI Agents Improve the Prior Authorization Process

In healthcare, every second counts. As organizations across industries are beginning to implement AI agents, MuleSoft is making it possible for healthcare organizations to... read more.

Alexa Cushman

8 mins read | February 7, 2025

Automation

Supercharging Agentforce Adoption With MuleSoft

As artificial intelligence continues evolving, companies are learning that implementing AI agents are key to greater business success. But simply knowing that isn’t enough... read more.

Mark Cornforth

14 mins read | January 31, 2025

Automation

Build and Interact With an Online Retail Shop Using MuleSoft and AI

Digital transformation is a tall order at the top of every organization’s to-do list. But what’s driving this trend that’s disrupting industries and redefining... read more.

Francesco Suraci

12 mins read | December 4, 2024

Automation

The Secret Agents of Service: How Agentforce Service Agents Improve Customer Operations

As the customer service landscape evolves, a new era of AI-powered agents transforms how businesses interact with and delight their customers. From traditional human... read more.

David Egts

21 mins read | December 3, 2024

RPA Process Management and Monitoring With MuleSoft RPA

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