Diagnosing, treating, and even communicating with healthcare patients has taken a drastic change in the past two years. With the rise of virtual care, additional retail care options, and patients conducting their own COVID-19 diagnostic tests at home, how consumers handle their health and work with payers and providers will never be the same.
HIMSS 22 and innovation in healthcare
For years, healthcare organizations have worked to ensure their patients and members owned their care journeys, and now it is coming to fruition. At HIMSS (Healthcare Information and Management Systems Society) 2022 in Orlando, a large array of organizations that aid this journey came together to talk innovation and see just how the power of technology can improve care outcomes. The idea of meeting patients where they are to reduce friction and get patients the care they need, when they need it was top of mind.
Meeting your patients where they are
Meeting patients where they are can mean myriad things for different people in different scenarios, e.g. where they’re located (urban, suburban, rural), socioeconomic factors, access to transportation, and much more. Adopting new tech to help patients achieve better care has become a top priority, especially since the start of the pandemic. Many organizations have shown how they are leading the way with state-of-the-art solutions.
One such example uses predictive analytics to reduce no-show in-person appointments by looking at traffic patterns from a patient’s home or work address to the physician’s office. It may also suggest a virtual care visit when it’s safe to do so, perhaps during a lunch break from work.
Another example we saw at HIMSS employs automated reminders to patients well before their preventative appointments so they can plan ahead with ample notice. This allows patients to schedule time off work or arrange childcare during that time and not miss out on these crucial appointments.
For payers, this can also include letting your members know what retail clinic options are close to their homes or places of work so when they need an annual immunization or a convenient option for a sudden minor illness, they know where to go.
Infinite options for care brings infinite amounts of data
With consumers having a multitude of options beyond traditional brick-and-mortar medical offices to receive care, there comes even more healthcare data and more places to store that data. Often, this data ends up locked in one single, siloed system. That information from the retail quick clinic never makes it into the hands of the patient’s primary care physician, making it exceedingly difficult to determine if a follow-up appointment is necessary to create a quality continuum of care.
At MuleSoft and Salesforce, we’re looking to connect that wellness journey and embrace that Patient 360-degree view. We recognize the demand for a single patient view. Interoperable systems to achieve that goal are even more crucial to be able to treat the whole person and understand their social determinants of health.
At HIMSS, we spoke about our latest venture with The Gravity Project teaming up to create a data standard around social determinants of health, aligning to a few of our Salesforce core values of trust, innovation, and equality.
How MuleSoft provides care coordination and EHR integration
MuleSoft is leading the way in adopting care coordination by using our modern API-led approach to make that happen. We’re bringing together disparate systems and giving healthcare organizations real-time access to data in a single, secure interface.
We know first hand that leading healthcare organizations are already using this approach to improve outcomes, and on April 12, 2022, we’re going to discuss two of those healthcare organizations and exactly how they’re making it happen.
Join us for our webinar, Connect and unify patient data: Using modern APIs for care coordination and EHR integration, to see how MuleSoft and Salesforce are teaming up with healthcare innovators to serve the Patient 360 and make change happen.
