Three months ago, we announced Agentforce, Salesforce’s suite of customizable agents and tools.
In these three short months, we’ve watched Agentforce blossom into a full-blown “digital labor platform that is instantly scalable,” per Marc Benioff – allowing businesses to develop deeper, more personalized interactions with their teams and customers. Unyielding innovation is what continues driving Agentforce forward, and it’s what has made Agentforce 2.0 possible today.
During Tuesday’s keynote, Adam Evans, EVP and GM for Salesforce AI Platform, revealed that customers are already looking for something beyond copilots. While they were, as he noted, a “generational leap between chatbots,” customers have said that copilots are simply not enough. Why? They’re reactive. They still function as a human-in-the-loop situation where users still have to ask a question to get a response.
Watch the full keynote on Salesforce+.
To break past preconceived notions about what AI is and does, we need to think about the next level of productivity, which are agents – Agentforce agents in our case.
Evans notes: “Agents can be proactive, [they] can work a case before it even arrives, and maybe even solve the issue with the customer so that the case never had to arrive to begin with. As all of these companies are investing out and building their agent layer with Agentforce, they’re asking us, ‘How do we take [this] to the next level?’ They’re looking for a platform for digital labor. Agentforce 2.0 has everything we need to not just scale our clouds, but to help every team and every workflow beyond CRM to take actions outside of Salesforce.”
MuleSoft and Agentforce 2.0
We learned that the Agentforce 2.0 release brings a suite of pre-built skills and workflow integrations for quick customization, the capability to deploy Agentforce directly in Slack, and enhancements in agentic reasoning and retrieval-augmented generation (RAG). But what does this mean for MuleSoft?
With this new iteration, we want to highlight how MuleSoft enables Agentforce to take action outside of Salesforce. We have three exciting new capabilities on the horizon with Agentforce 2.0: MuleSoft for Flow, MuleSoft API Catalog, and MuleSoft Topic Center.
- MuleSoft for Flow simplifies the creation of low-code workflows across systems – allowing users to leverage pre-built connectors to quickly create multi-system workflows.
- The MuleSoft API Catalog enables Salesforce Admins and builders to discover, view, and manage their APIs within MuleSoft, Salesforce, Heroku, and other external services – centralizing all APIs in one location, encouraging efficiency and reuse.
- The MuleSoft Topic Center allows teams to embed Agentforce metadata into all APIs they create. Users can test topics to ensure proper responses in Agent Builder and prompt Agentforce Agents to take actions in third-party systems. This ensures that every connection point can be turned into an Agentforce skill or action, thus making every API inherently “agent-first”.
All three tools will be generally available in February 2025.
Can’t wait that long? To stay up to date with the latest product releases and feature launches, make sure to keep tabs on our product features and updates page – you don’t want to miss when the next big thing comes to market.
