Apromore’s New Integration With Salesforce Flow: Accelerate Process Automation

As organizations increasingly turn to automation to drive efficiency and enhance customer experience, the need for seamless integration between process mining and automation platforms has never been greater. We are excited to introduce the integration between Apromore, our process mining partner, and Salesforce Flow. This integration is designed to transform how you design, test, and […]

MuleSoft at Dreamforce: Your Guide to Integration, Automation, and AI 

There’s no place like Dreamforce. There’s no place like Dreamforce. There’s no place like Dreamforce. MuleSoft at Dreamforce  Whether you’re clicking your heels to appear in person in San Francisco or logging in from home, Dreamforce is where the magic happens. Join MuleSoft, Salesforce, Slack, and Tableau for three jam-packed days from September 17–19 2024, […]

MuleSoft Community Q2 Roundup

This past quarter in the MuleSoft Community was filled with events, amazing content, and Max’s Birthday Adventure! We’ve curated a list of some must-read and watch content as well as what the MuleSoft Community can look forward to this coming quarter! MuleSoft Community Q2 events: A recap We had a blast at World Tour London […]

Einstein for Anypoint Code Builder: AI-Powered MuleSoft Development Is Here

Artificial intelligence has already begun transforming the technology landscape, making its way into nearly every tool and platform that businesses rely on. From automating mundane tasks to providing intelligent insights, AI has become an integral part of how we work and innovate. At MuleSoft, we recognize the immense potential of AI and are actively investing […]

Beyond the Bot: Elevate Customer Service Agent Performance With AI Coaching

Artificial intelligence integration has already shown immense promise in the ever-evolving customer service landscape. We’ve previously discussed how centaur teams – where AI collaborates with human agents – can alleviate workloads and equip agents with the information they need for swift, confident issue resolution. But the potential of AI goes far beyond mere assistance. Imagine […]

MuleSoft Platform Services: Community Recap (H1 2024)

Muleys: The term coined to encompass the group of incredibly enthusiastic and endlessly passionate people which we’re lucky enough to call our MuleSoft community. Without your support, it would be a lot harder to do what we do. Case in point? The collection of platform services sessions we’ve hosted over the past six months. There have been […]

Overview of MuleSoft Monitoring and Observability

MuleSoft’s approach to monitoring and observability emphasizes the critical importance of these functions in enterprise integration. Unlike traditional integration platforms that offer limited insights through basic dashboards, MuleSoft’s Anypoint Monitoring provides rich, customizable insights to proactively address system health issues.

The Integrated Strength of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft

With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This is where the combined power of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft come into play, creating a customer service ecosystem that’s truly greater than the sum of its parts. […]