How Salesforce leveraged MuleSoft to create a seamless acquisition process

In a series of blogs, we have highlighted the various ways Salesforce is leveraging MuleSoft technology to improve internal processes — like streamlining employee onboarding or enabling the operational shift to API-led connectivity with a C4E. This blog is the next in this series of how Salesforce uses MuleSoft that we will continue to add to over the coming months.

In 2019 alone, the value of global merger and acquisition (M&A) deals amounted to $3.7 trillion.

How to synchronize data between SAP and CRM systems

Your customer information lives in Salesforce; your product information lives in an ERP system, such as SAP. But, these systems don’t talk to each other. When a customer orders your product, how can you fulfill orders? On top of it all, you need to migrate to SAP S/4HANA — will that serve as an opportunity to solve some of your integration problems?

How Pilot Flying J overcame a digital deficit to serve guests in moments that matter

This post was originally published on Salesforce’s blog, as a part of a regular series called 360 Perspectives, featuring customers, partners, and experts unraveling the complexities of what it takes to change mindsets, connect silos, and put the customer at the center of their business.

Pilot Flying J, one of the largest travel center operators in North America, is not unlike many 60-year old companies.

How Salesforce built a C4E to enable an API-led strategy

January 13 2020

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In November, we published a story on how Salesforce uses MuleSoft to improve employee onboarding. Over the coming months, we will be highlighting the various ways Salesforce has transformed by leveraging MuleSoft and an API-led approach. Today, we will cover how Salesforce enabled this operational shift using a MuleSoft strategy called C4E.

How Salesforce uses MuleSoft to onboard employees

November 5 2019

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At MuleSoft, we often talk about the power of integrating data and leveraging APIs to build connected customer experiences. But as we talk to CIOs and business leaders, they equally stress the importance of building connected employee experiences. In fact, 84% of IT leaders say improving employee technology is a critical initiative for their company. In reality though, only 50% of IT leaders are increasing their investment in employee-facing technology.

The making of MuleSoft Accelerators for Salesforce

As a Muley from the old times, one question that came to my mind during the acquisition is how MuleSoft is going to deliver new value for our customers now that we are part of Salesforce. To help answer this question, I joined the Accelerators team, with the goal of building MuleSoft Accelerators for Salesforce B2C Commerce Cloud and Service Cloud. Since there is a lot of interest around Accelerators, I wanted to provide a preview of what it is and what you can expect.

How Univar Solutions used Salesforce and MuleSoft to modernize B2B eCommerce

Univar Solutions is a leading global distributor of specialty and basic chemicals. With 800 distribution facilities and a network of 8,000 producers worldwide, we rely on our operational excellence to provide customers with reliable deliveries, while offering cost competitive products. We operate in a heavily-regulated environment, sell entirely B2B, and have grown heavily through acquisition. 

Simplifying Salesforce object interactions with the Salesforce Composite connector

SFDC Composite SObject Tree Flow.

If you have worked with Mule for any period of time you know that we provide deep support for interacting with Salesforce Clouds – including connectors, templates, and examples. But you may not be aware that Salesforce exposes many different APIs that our connectors leverage for these integrations. Many developers may be familiar with the real-time, bulk, or streaming integration patterns that Salesforce supports. This blog will touch on a lesser-known API resource Salesforce has released and the MuleSoft connector that supports it.  

How to deliver employee apps fast with Salesforce Lightning Platform and MuleSoft

CIOs and IT departments have one common goal: to increase efficiency through technology. One way to reach this goal is by investing in the employee experience. When companies invest in a better digital workplace, their employees become more productive and ultimately drive 30% more revenue growth. Sounds pretty good, right?

But delivering a connected employee experience is hard. Enterprises need to develop applications that are both highly functional and fueled by data.

Salesforce integration made easy: MuleSoft and Service Cloud

MuleSoft and Service Cloud

Did you know 69% of service leaders say a single customer view provides more cross-sell and upsell opportunities? That’s right—customer service as a revenue generator! Yet, 70% of service agents can’t find all the information they need to do their job on one screen.