In November, we published a story on how Salesforce uses MuleSoft to improve employee onboarding. Over the coming months, we will be highlighting the various ways Salesforce has transformed by leveraging MuleSoft and an API-led approach. Today, we will cover how Salesforce enabled this operational shift using a MuleSoft strategy called C4E.
At MuleSoft, we often talk about the power of integrating data and leveraging APIs to build connected customer experiences. But as we talk to CIOs and business leaders, they equally stress the importance of building connected employee experiences. In fact, 84% of IT leaders say improving employee technology is a critical initiative for their company. In reality though, only 50% of IT leaders are increasing their investment in employee-facing technology.
As a Muley from the old times, one question that came to my mind during the acquisition is how MuleSoft is going to deliver new value for our customers now that we are part of Salesforce. To help answer this question, I joined the Accelerators team, with the goal of building MuleSoft Accelerators for Salesforce B2C Commerce Cloud and Service Cloud. Since there is a lot of interest around Accelerators, I wanted to provide a preview of what it is and what you can expect.
Univar Solutions is a leading global distributor of specialty and basic chemicals. With 800 distribution facilities and a network of 8,000 producers worldwide, we rely on our operational excellence to provide customers with reliable deliveries, while offering cost competitive products. We operate in a heavily-regulated environment, sell entirely B2B, and have grown heavily through acquisition.
If you have worked with Mule for any period of time you know that we provide deep support for interacting with Salesforce Clouds – including connectors, templates, and examples. But you may not be aware that Salesforce exposes many different APIs that our connectors leverage for these integrations. Many developers may be familiar with the real-time, bulk, or streaming integration patterns that Salesforce supports. This blog will touch on a lesser-known API resource Salesforce has released and the MuleSoft connector that supports it.
CIOs and IT departments have one common goal: to increase efficiency through technology. One way to reach this goal is by investing in the employee experience. When companies invest in a better digital workplace, their employees become more productive and ultimately drive 30% more revenue growth. Sounds pretty good, right?
But delivering a connected employee experience is hard. Enterprises need to develop applications that are both highly functional and fueled by data.
Did you know 69% of service leaders say a single customer view provides more cross-sell and upsell opportunities? That’s right—customer service as a revenue generator! Yet, 70% of service agents can’t find all the information they need to do their job on one screen.
The Industrial Commission of Arizona (ICA) administers and enforces state laws relating to the protection of life, health, safety, and welfare of Arizona’s employees. This includes laws relating to workers’ compensation, occupational safety and health, payment of wages, and child labor.
When I had accepted the Account Development role with MuleSoft, I was excited beyond words. A company I respected, admired, and genuinely believed in was allowing me the opportunity to join them in doing what I love: sales.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.