An event-driven approach to Salesforce integration

A number of the materials (posts, tutorials, etc.) available out there present an approach to integration between MuleSoft and Salesforce on the basis that MuleSoft is always proactively responsible for starting communication, injecting or pulling CRM data based on a schedule or otherwise. 

This post aims to present a different approach to integration between these two platforms, where MuleSoft works in a more reactive way, triggered by notifications (events) sent by Salesforce representing new or modified data,

How to break data silos: an example using Salesforce and Procore

Delivering rich and consistent experiences to stakeholders and customers is one of the objectives of digital transformation. Data provides context and enables business processes to create powerful experiences. As SaaS applications proliferate within the enterprise IT landscape it inadvertently results in data silos slowing transformation initiatives. According to MuleSoft’s 2020 Connectivity benchmark report, 89% of IT leaders say data silos are an obstacle to digital transformation. 

5 steps to externalize mapping using Salesforce custom objects

The need for an externalizing mapping definition comes up often in integration projects. It must be managed and maintained outside the Mule application code and for Mule to retrieve it dynamically.

In this example, I have leveraged one of the templates from Anypoint Exchange – Database to Salesforce User Migration. We will use the mapping definition from Salesforce custom object to map the database user information to a Salesforce user.

Powering Salesforce integration with APIs and new joint product innovations

Data is at the core of transformation, yet 89% of IT leaders are still struggling with data silos

Around the world, companies are facing unprecedented disruption to their businesses and operations. This time of tremendous global change is putting the emphasis on digital business and the ability to adapt and connect to customers in new and meaningful ways. Organizations across industries are transforming to provide personalized, real-time healthcare, faster service agent time-to-resolution,

How Salesforce leveraged MuleSoft to create a seamless acquisition process

In a series of blogs, we have highlighted the various ways Salesforce is leveraging MuleSoft technology to improve internal processes — like streamlining employee onboarding or enabling the operational shift to API-led connectivity with a C4E. This blog is the next in this series of how Salesforce uses MuleSoft that we will continue to add to over the coming months.

In 2019 alone, the value of global merger and acquisition (M&A) deals amounted to $3.7 trillion.

How to synchronize data between SAP and CRM systems

Your customer information lives in Salesforce; your product information lives in an ERP system, such as SAP. But, these systems don’t talk to each other. When a customer orders your product, how can you fulfill orders? On top of it all, you need to migrate to SAP S/4HANA — will that serve as an opportunity to solve some of your integration problems?

How Pilot Flying J overcame a digital deficit to serve guests in moments that matter

This post was originally published on Salesforce’s blog, as a part of a regular series called 360 Perspectives, featuring customers, partners, and experts unraveling the complexities of what it takes to change mindsets, connect silos, and put the customer at the center of their business.

Pilot Flying J, one of the largest travel center operators in North America, is not unlike many 60-year old companies.

How Salesforce built a C4E to enable an API-led strategy

January 13 2020

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In November, we published a story on how Salesforce uses MuleSoft to improve employee onboarding. Over the coming months, we will be highlighting the various ways Salesforce has transformed by leveraging MuleSoft and an API-led approach. Today, we will cover how Salesforce enabled this operational shift using a MuleSoft strategy called C4E.

How Salesforce uses MuleSoft to onboard employees

November 5 2019

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At MuleSoft, we often talk about the power of integrating data and leveraging APIs to build connected customer experiences. But as we talk to CIOs and business leaders, they equally stress the importance of building connected employee experiences. In fact, 84% of IT leaders say improving employee technology is a critical initiative for their company. In reality though, only 50% of IT leaders are increasing their investment in employee-facing technology.

The making of MuleSoft Accelerators for Salesforce

As a Muley from the old times, one question that came to my mind during the acquisition is how MuleSoft is going to deliver new value for our customers now that we are part of Salesforce. To help answer this question, I joined the Accelerators team, with the goal of building MuleSoft Accelerators for Salesforce B2C Commerce Cloud and Service Cloud. Since there is a lot of interest around Accelerators, I wanted to provide a preview of what it is and what you can expect.