Introducing MuleSoft Accelerator for Salesforce Service Cloud

February 3 2020

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The need for a connected service experience

The service landscape is continuously evolving. Today, 72% of customers expect service agents to have access to all of their information; yet, 70% of service agents can’t find the customer information they need to do their job on one screen. Customer service organizations must meet  ever-rising customer standards for fast, personalized, and connected engagement that requires access to service anytime and anywhere. Agents not only need tools to help their customers,

Announcing MuleSoft Accelerators for Salesforce Clouds

November 19 2019

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With MuleSoft and Salesforce now together as one company, we now have an unparalleled opportunity to collaborate on new products and solutions to deliver joint value for customers. This has been a key area of focus for us, and we are excited to announce our first joint solution, MuleSoft Accelerator for Salesforce Service Cloud and B2C Commerce Cloud.  

Don’t miss MuleSoft and Service Cloud at Dreamforce 2019!

October 28 2019

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Create a connected service experience with a single view of your customer 

Did you know that 69% of service leaders say a single customer view provides more cross-sell and upsell opportunities? That’s right — customer service can help generate revenue! Yet, for most companies, customer data is spread across various legacy systems. It’s why many service agents spend more time searching for data than serving customers. MuleSoft and Service Cloud eliminates swivel chair service processes and automates manual service processes by unifying your system data into a single console,

Salesforce integration made easy: MuleSoft and Service Cloud

MuleSoft and Service Cloud

Did you know 69% of service leaders say a single customer view provides more cross-sell and upsell opportunities? That’s right—customer service as a revenue generator! Yet, 70% of service agents can’t find all the information they need to do their job on one screen. 

Deliver a connected service experience with MuleSoft and Salesforce

connected service experience

How your organization can create digital service transformation