It’s time for businesses to revamp their legacy experiences with a digital experience layer. Organizations must move away from a ‘system-centric’ to a ‘domain-driven’ view, where the domains provide a unified view across the business and abstract from the legacy systems. 

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Current State

For many years, communication service providers have struggled to transform their IT architecture and landscapes that have grown over the last two decades. Most of them are facing the legacy challenges of monolithic BSS/OSS stacks compounded as the tech stacks differ for each line of business, as past acquisitions were never integrated.

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