Driving innovation through automation: How Welsh Water transformed its customer experience
The biggest obstacle that gets in the way of business agility for IT leaders is back-end legacy systems and homegrown solutions that are connected through point-to-point integrations. This ugly, brittle mess of integrations is expensive to maintain and difficult to modify. In fact, many IT teams spend up to 80% of their time on integrating, rather than focusing on innovating. The negative effects on business agility and efficiency can only be imagined.
