In traditional Support teams, a Support Engineer usually receives cases from the customer, tries to troubleshoot them and if they cannot solve the issues by themselves, they escalate it to the product team. At MuleSoft we decided to build the team in a completely different way —composed of professionals with backgrounds in software development, testing, and infrastructure.

“None of the members of Support had actually worked in a support role before MuleSoft.”

Martín Monsalvo and Germán Solis are the managers of the Support team,

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At MuleSoft, we are committed to customer success by investing in product and engineering operational excellence. The faster we can innovate/produce new features, the better equipped our customers are at enabling IT and transforming their businesses. One of the ways we’ve been able to move faster is by migrating to Infrastructure as Code (IaC).

What is IaC?

IaC is the process of managing and provisioning infrastructure and its configuration through templates using code.

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