David Egts

5 AI Predictions for 2026: From Agent Chaos to the Actionable Enterprise

In 2025, we were captivated by the potential of AI. We piloted copilots, tested chatbots, and were wowed by the rapid advances in generative

David Egts

21 mins read | January 6, 2026

Automation

Agent Sprawl to Agent Control: The Top Agentic AI Trends You Need to Know

Agentic AI has rapidly evolved from a future-looking aspiration into a present-day imperative. Organizations are quickly moving from experimentation to production. IDC projects that

David Egts

11 mins read | December 19, 2025

Automation

Closing the Value Gap With an Agentic Enterprise

IT leaders everywhere feel that AI adoption is incredibly wide, but critically shallow. A staggering 88% of organizations are using AI, yet nearly two-thirds

David Egts

12 mins read | November 25, 2025

Learn APIs

Unlock the Full Potential of Your APIs for AI

The age of AI is upon us, transforming businesses at an unprecedented pace. APIs are the unsung heroes powering this AI revolution, connecting systems,

David Egts

7 mins read | March 27, 2025

Digital transformation

Accelerating the AI Journey for Government: PubSec Insights from the 2025 MuleSoft CBR

The digital revolution is reshaping every industry, and the public sector is no exception. Citizens expect seamless, efficient, and personalized experiences, and government agencies

David Egts

13 mins read | March 17, 2025

Automation

The Secret Agents of Service: How Agentforce Service Agents Improve Customer Operations

As the customer service landscape evolves, a new era of AI-powered agents transforms how businesses interact with and delight their customers. From traditional human

David Egts

21 mins read | December 3, 2024

Digital transformation

IT Megaprojects: Conquer Complexity, Avoid Catastrophe, and Build Your Digital Skyscraper

While construction projects are often associated with cost overruns and delays, the Empire State Building stands as a shining example of what's possible with

David Egts

16 mins read | September 17, 2024

Digital transformation

Beyond the Bot: Elevate Customer Service Agent Performance With AI Coaching

Artificial intelligence integration has already shown immense promise in the ever-evolving customer service landscape. We've previously discussed how centaur teams – where AI collaborates

David Egts

24 mins read | August 5, 2024

Integration strategy

The Integrated Strength of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft

With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This

David Egts

20 mins read | July 15, 2024

Automation

Data-Driven Empathy: Is Your Customer Support Team Ready for the “Centaur Team” Future?

Customer service stands at a crossroads. The traditional model of overwhelmed agents struggling to meet customer demands is no longer sustainable. That's where AI-powered

David Egts

12 mins read | July 8, 2024

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