Skip to content
    • Skip to main content
    • Products
      For IT TeamsAnypoint Platform World’s #1 integration and API platform
      Integration Studio Exchange Connectors Partner Manager
      API management Flex Gateway API Governance Monitoring API Manager
      See all
      Try for free Sign up to Anypoint Platform Download Anypoint Code Builder, Studio, Mule
      For Business Teams MuleSoft Composer Connect apps and data instantly MuleSoft RPA Automate tasks with bots MuleSoft IDP Extract unstructured data from documents with AI Dataloader.io Securely import and export unlimited Salesforce data
      A graphic of the Gartner Magic Quadrant for iPaaS and API Management

      Gartner names MuleSoft a Leader

      Read reports
    • Solutions
      Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team MuleSoft AI Connect data and automate workflows with AI
      Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs IBM Accelerate flexibility and connection with IBM
      By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail Consumer goods
      By Initiative B2B EDI integration DevOps eCommerce Event-Driven Architecture iPaaS Legacy system modernization Microservices Move to the cloud Omnichannel SaaS integration Single view of customer
      See all solutions
      An image of the ebook cover: Create Connected Experiences with MuleSoft + AI

      Create connected experiences with AI

      Learn the critical steps to developing an AI strategy and foundation.
      Read more
    • Services
      Training Courses Certifications Training credits
      Customer success MuleSoft Catalyst Business Value Services
      Support Help Center Community Forums Resources
      An image of the ebook cover: 3 Predictions for the Future of Connected AI Agents

      Future of connected AI agents

      Discover how to prepare for the future of autonomous AI agents.
      Read more
    • Resources
      Featured Resources Customer stories CIO webcast Developer podcast News
      Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog API University
      See all resources
      Events MuleSoft Connect:AI MuleSoft at Dreamforce MuleSoft at TrailblazerDX Community Meetups All events
      A graphic showing the keynote presentation at Connect:AI

      The world of AI is a world of APIs

      Relive the best moments from Connect:AI with 20+ on-demand sessions.
      Start watching
    • Developers

      Getting started Community Training Tutorials Documentation

    • Partners
      For customers Find a partner For partners Become a partner
    Contact Us 1-800-596-4880
    • Login
      Anypoint Platform Composer Help Center
    • Free trial
    • Products
      For IT TeamsAnypoint Platform World’s #1 integration and API platform
      Integration Studio Exchange Connectors Partner Manager
      API management Flex Gateway API Governance Monitoring API Manager
      See all
      Try for free Sign up to Anypoint Platform Download Anypoint Code Builder, Studio, Mule
      For Business Teams MuleSoft Composer Connect apps and data instantly MuleSoft RPA Automate tasks with bots MuleSoft IDP Extract unstructured data from documents with AI Dataloader.io Securely import and export unlimited Salesforce data
      A graphic of the Gartner Magic Quadrant for iPaaS and API Management

      Gartner names MuleSoft a Leader

      Read reports
    • Solutions
      Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team MuleSoft AI Connect data and automate workflows with AI
      Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs IBM Accelerate flexibility and connection with IBM
      By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail Consumer goods
      By Initiative B2B EDI integration DevOps eCommerce Event-Driven Architecture iPaaS Legacy system modernization Microservices Move to the cloud Omnichannel SaaS integration Single view of customer
      See all solutions
      An image of the ebook cover: Create Connected Experiences with MuleSoft + AI

      Create connected experiences with AI

      Learn the critical steps to developing an AI strategy and foundation.
      Read more
    • Services
      Training Courses Certifications Training credits
      Customer success MuleSoft Catalyst Business Value Services
      Support Help Center Community Forums Resources
      An image of the ebook cover: 3 Predictions for the Future of Connected AI Agents

      Future of connected AI agents

      Discover how to prepare for the future of autonomous AI agents.
      Read more
    • Resources
      Featured Resources Customer stories CIO webcast Developer podcast News
      Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog API University
      See all resources
      Events MuleSoft Connect:AI MuleSoft at Dreamforce MuleSoft at TrailblazerDX Community Meetups All events
      A graphic showing the keynote presentation at Connect:AI

      The world of AI is a world of APIs

      Relive the best moments from Connect:AI with 20+ on-demand sessions.
      Start watching
    • Developers

      Getting started Community Training Tutorials Documentation

    • Partners
      For customers Find a partner For partners Become a partner
    • Contact
      By phone 1-800-596-4880
      Online Contact Us
    • Login
      Anypoint Platform Composer Help Center
    Free trial
    Link to MuleSoft Twitter profile Link to MuleSoft Linkedin profile Link to MuleSoft Facebook page Link to MuleSoft Instagram profile Link to MuleSoft Videos platform Link to MuleSoft Twitch profile

    © Copyright 2024 Salesforce, Inc. All rights reserved.

    MuleSoft Blog MuleSoft Blog
    • Automation
    • Learn APIs
    • Integration strategy
    • Dev guides
    • News
    • Series
    Home > Articles by: David Egts

    David Egts

    David Egts is the Field CTO, Public Sector for MuleSoft at Salesforce.
    Digital transformation

    IT Megaprojects: Conquer Complexity, Avoid Catastrophe, and Build Your Digital Skyscraper 

    While construction projects are often associated with cost overruns and delays, the Empire State Building stands as a shining example of what's possible with
    David Egts
    16 mins read | September 17, 2024
    Digital transformation

    Beyond the Bot: Elevate Customer Service Agent Performance With AI Coaching

    Artificial intelligence integration has already shown immense promise in the ever-evolving customer service landscape. We've previously discussed how centaur teams – where AI collaborates
    David Egts
    24 mins read | August 5, 2024
    Integration strategy

    The Integrated Strength of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft

    With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This
    David Egts
    20 mins read | July 15, 2024
    Automation

    Data-Driven Empathy: Is Your Customer Support Team Ready for the “Centaur Team” Future?

    Customer service stands at a crossroads. The traditional model of overwhelmed agents struggling to meet customer demands is no longer sustainable. That's where AI-powered
    David Egts
    12 mins read | July 8, 2024
    Digital transformation

    Public Sector Insights from the 2024 MuleSoft Connectivity Benchmark Report

    While the 2024 MuleSoft Connectivity Benchmark Report paints a global picture of the integration and API adoption across industries, a closer look at the
    David Egts
    8 mins read | April 9, 2024
    AI predictions 2024
    Digital transformation

    5 AI Predictions for 2024: Navigate the Hype Cycle and Embrace Your Inner Centaur

    Artificial intelligence (AI) has been a hot topic of discussion in technical circles for years, but 2023 marks the year where it captured the
    David Egts
    14 mins read | December 12, 2023
    Digital transformation

    From Silos to Seamless: Improving the Student Experience in Higher Education

    Higher education institutions are under immense pressure to transform as digital-native students expect seamless, integrated experiences in their education journey. Their e-commerce experience allows
    David Egts
    11 mins read | March 21, 2023

    Newsletter

    Get the latest news delivered to your inbox

    Subscribe

    Report

    Choose a Gartner Leader in API management and iPaaS
    Download report
    Also of Interest
    • Salesforce連携
    • Center for Enablement (C4E) とは何か？
    • 『インテグレーション』と『自動化』がカギ！～ IT 部門と事業部門の連携 ～

    mainfooter

    • Products
      • Anypoint Platform
      • MuleSoft Composer
      • MuleSoft RPA
      • MuleSoft IDP
      • Start a free trial
      • Download Studio
    • Solutions
      • API management
      • Integration
      • Automation
      • See all solutions
    • Services
      • Training
      • Certification
      • MuleSoft Catalyst
      • Business Value Services
    • Support
      • Help Center
      • Community
      • Tutorials
      • Documentation
      • Quick start guides
      • Ask an expert
    • Resources
      • Webinars
      • Demos
      • Videos
      • Analyst reports
      • eBooks
      • Whitepapers
      • Infographics
      • Articles
      • Blog
    • Explore more
      • Contact sales
      • Partners
      • Customer stories
      • Events
      • News
      • Careers
    © Copyright 2024 Salesforce, Inc. All rights reserved. Privacy Privacy Shield Terms

    Your Privacy Choices
    Link to MuleSoft Linkedin profile Link to MuleSoft Twitter profile Link to MuleSoft Instagram profile Link to MuleSoft Facebook profile Link to MuleSoft Videos platform Link to MuleSoft Twitch profile

    You have been redirected

    You have been redirected to this page because Servicetrace has been acquired by MuleSoft. Click here to learn more.