Beyond the Bot: Elevate Customer Service Agent Performance With AI Coaching
Artificial intelligence integration has already shown immense promise in the ever-evolving customer service landscape. We've previously discussed how centaur teams – where AI collaborates
The Integrated Strength of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft
With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This
Data-Driven Empathy: Is Your Customer Support Team Ready for the “Centaur Team” Future?
Customer service stands at a crossroads. The traditional model of overwhelmed agents struggling to meet customer demands is no longer sustainable. That's where AI-powered
Public Sector Insights from the 2024 MuleSoft Connectivity Benchmark Report
While the 2024 MuleSoft Connectivity Benchmark Report paints a global picture of the integration and API adoption across industries, a closer look at the
5 AI Predictions for 2024: Navigate the Hype Cycle and Embrace Your Inner Centaur
Artificial intelligence (AI) has been a hot topic of discussion in technical circles for years, but 2023 marks the year where it captured the
From Silos to Seamless: Improving the Student Experience in Higher Education
Higher education institutions are under immense pressure to transform as digital-native students expect seamless, integrated experiences in their education journey. Their e-commerce experience allows