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    Home > Articles by: David Egts

    David Egts

    David Egts is the Field CTO, Public Sector for MuleSoft at Salesforce.
    Digital transformation

    Beyond the Bot: Elevate Customer Service Agent Performance With AI Coaching

    Artificial intelligence integration has already shown immense promise in the ever-evolving customer service landscape. We've previously discussed how centaur teams – where AI collaborates
    David Egts
    24 mins read | August 5, 2024
    Integration strategy

    The Integrated Strength of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft

    With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This
    David Egts
    20 mins read | July 15, 2024
    Automation

    Data-Driven Empathy: Is Your Customer Support Team Ready for the “Centaur Team” Future?

    Customer service stands at a crossroads. The traditional model of overwhelmed agents struggling to meet customer demands is no longer sustainable. That's where AI-powered
    David Egts
    12 mins read | July 8, 2024
    Digital transformation

    Public Sector Insights from the 2024 MuleSoft Connectivity Benchmark Report

    While the 2024 MuleSoft Connectivity Benchmark Report paints a global picture of the integration and API adoption across industries, a closer look at the
    David Egts
    8 mins read | April 9, 2024
    AI predictions 2024
    Digital transformation

    5 AI Predictions for 2024: Navigate the Hype Cycle and Embrace Your Inner Centaur

    Artificial intelligence (AI) has been a hot topic of discussion in technical circles for years, but 2023 marks the year where it captured the
    David Egts
    14 mins read | December 12, 2023
    Digital transformation

    From Silos to Seamless: Improving the Student Experience in Higher Education

    Higher education institutions are under immense pressure to transform as digital-native students expect seamless, integrated experiences in their education journey. Their e-commerce experience allows
    David Egts
    11 mins read | March 21, 2023

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