Skip to content

Replay CONNECT now

Products
For IT TeamsAnypoint Platform World’s #1 integration and API platform
Integration Studio Exchange Connectors DataGraph
API management
Flex Gateway New
API Governance New
Monitoring API Manager
See all
Try for free Sign up to Anypoint Platform Download Studio & Mule
For Business Teams MuleSoft Composer Connect apps and data instantly MuleSoft RPA New Automate tasks with bots

Gartner names MuleSoft a Leader and a Visionary
Read reports
Solutions
Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team
Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs
By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail and consumer goods
By Initiative Automation eCommerce Legacy system modernization Mobile Move to the cloud Omnichannel SaaS integrations Single view of customer
See all solutions

Unleash the power of Salesforce Customer 360 through integration
Integrate Salesforce Customer 360 to digitally transform your business
Read more
Services
Training Courses Certifications Learning paths Training credits
Customer success MuleSoft Catalyst Business Value Services
Support Help Center Community Forums Resources

Anypoint Platform Fundamentals
Get hands-on experience using Anypoint Platform with a free online course
Enroll for free
Resources
Featured Resources Customer stories CIO webcast Developer podcast News
Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog
See all resources
Events MuleSoft CONNECT MuleSoft TRANSFORM Community Meetups All events

Watch CONNECT on-demand
Watch all your favorite on-demand sessions from CONNECT, including the keynote address
Watch now

Developers
Getting started Community Training Tutorials Documentation
Partners
FOR CUSTOMERS Find a partner FOR PARTNERS Partner program Partner calendar Become a partner Partner login

CONTACT US Request a call Get support Global offices
Login
Anypoint Platform Composer Training Help Center
Free trial

Products
For IT TeamsAnypoint Platform World’s #1 integration and API platform
Integration Studio Exchange Connectors DataGraph
API management
Flex Gateway New
API Governance New
Monitoring API Manager
See all
Try for free Sign up to Anypoint Platform Download Studio & Mule
For Business Teams MuleSoft Composer Connect apps and data instantly MuleSoft RPA New Automate tasks with bots

Gartner names MuleSoft a Leader and a Visionary
Read reports
Solutions
Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team
Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs
By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail and consumer goods
By Initiative Automation eCommerce Legacy system modernization Mobile Move to the cloud Omnichannel SaaS integrations Single view of customer
See all solutions

Unleash the power of Salesforce Customer 360 through integration
Integrate Salesforce Customer 360 to digitally transform your business
Read more
Services
Training Courses Certifications Learning paths Training credits
Customer success MuleSoft Catalyst Business Value Services
Support Help Center Community Forums Resources

Anypoint Platform Fundamentals
Get hands-on experience using Anypoint Platform with a free online course
Enroll for free
Resources
Featured Resources Customer stories CIO webcast Developer podcast News
Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog
See all resources
Events MuleSoft CONNECT MuleSoft TRANSFORM Community Meetups All events

Watch CONNECT on-demand
Watch all your favorite on-demand sessions from CONNECT, including the keynote address
Watch now

Developers
Getting started Community Training Tutorials Documentation
Partners
FOR CUSTOMERS Find a partner FOR PARTNERS Partner program Partner calendar Become a partner Partner login

Contact
CONTACT US Request a call Get support Global offices

Login
Anypoint Platform Composer Training Help Center

Link to MuleSoft Twitter profile Link to MuleSoft Linkedin profile Link to MuleSoft Facebook page Link to MuleSoft Instagram profile Link to MuleSoft Videos platform

© Copyright 2022 Salesforce, Inc. All rights reserved.

Learn APIs
Integration strategy
Dev guides
News
Series
Automation

Home > Articles by: David Guest

David Guest

Customer Success Architect

How to build a customer-centric organization

Being customer-centric means that you have a solid reputation along with the trust and loyalty of your customer. The probability of positive word of

8 mins read | February 8, 2021

Newsletter

Get the latest news delivered to your inbox

Subscribe

Report

Choose a Gartner Leader in API management and iPaaS

Download report

Also of Interest

3 Tips for Driving API Consumption
Meet a Muley: Brett Roeder, Senior Client Architect
Better than Halo? MuleSoft Training

mainfooter

Products
Solutions
Services
Support
Resources
Explore more

© Copyright 2022 Salesforce, Inc. All rights reserved. Privacy Privacy Shield Terms

Link to MuleSoft Twitter profile Link to MuleSoft Linkedin profile Link to MuleSoft Facebook profile Link to MuleSoft Instagram profile Link to MuleSoft Videos platform

Deutsch
English _{Full site}
French
Japanese
Portuguese
Spanish

Deutsch
French
Japanese
Portuguese
Spanish
English _{Full site}

Subscribe and get notified each time a new episode is published

You have been redirected

You have been redirected to this page because Servicetrace has been acquired by MuleSoft. Click here to learn more.