The year ahead: What organizations need to know for successful digital transformation in 2021

The past year brought with it an unfathomable level of disruption to norms: impacting business priorities and digital transformation initiatives and drastically altering expectations from customers. While 2020 is in the past, the key learnings and radical shifts it has prompted will be ever more relevant this year. Organizations are seeking to navigate a new IT landscape — one punctuated by an uptick in demand for digital projects and heightened expectations from customers, as traditional experiences like brick-and-mortar stores give way to a digital-first world.