The past year brought with it an unfathomable level of disruption to norms: impacting business priorities and digital transformation initiatives and drastically altering expectations from customers. While 2020 is in the past, the key learnings and radical shifts it has prompted will be ever more relevant this year. Organizations are seeking to navigate a new IT landscape — one punctuated by an uptick in demand for digital projects and heightened expectations from customers, as traditional experiences like brick-and-mortar stores give way to a digital-first world. 

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Across geographies and industries, business leaders are grappling with new norms of operating as the remote workforce becomes the next normal. With the COVID-19 pandemic, many organizations have adapted rapidly to new ways of working and managing remote workers.   

In this context, new business priorities have emerged. Leadership has an onus to keep the workforce engaged, connected to central hubs and systems for business continuity, and minimized disruption while keeping employee welfare a top priority.

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