How banks are modernizing their payment services amid the pandemic

The COVID-19 pandemic has exposed gaps in banks’ ability to provide resilient, reliable payment services. Situations where banks could not process payments due to lack of staff access to physical data centers, or because of vendor-imposed downtime due to security breaches, have been all too frequent in the last six months. To address these challenges, banks must replace or augment their legacy systems and move processing to the cloud.