In part one of this post, we broke down the decision-making process for running a data-driven organization in an attempt to understand how KPIs can be weaponized in the wrong hands. Once the fundamental forces of how data influences perception are understood, the next step is to understand how these forces can shape the decision-making process in your organization to act as friction-reducing agents that can propel your organization into next-level decision making speed.
In the previous blog entry, I described two specific design artifacts (user types and personas) that can be used to inform an intentional API consumer experience. In this entry, we’ll go one step further into the API ecosystem and map out how the consuming developers (i.e., the direct users of the API) work with other user types to achieve their goals. Understanding how all the players come together to support your API consumers is fundamental to developing the right API product as well as the right set of services and support offerings to make your users successful.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.