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Healthcare and life sciences organizations are having to adapt quicker than ever to meet new demands brought on by the pandemic. Whether that’s creating digital patient experiences — like apps and web portals — or enabling shared access to healthcare data, it’s now more important than ever for these organizations to digitally transform. 

Leading healthcare organizations have adopted API-led connectivity, which eliminates the connectivity bottleneck and enables 2-5x IT project delivery speed. APIs make it easier for new digital capabilities to be set up, data to be shared internally and externally, and to ensure that healthcare teams can provide the best care for their patients.

Using MuleSoft’s API-led approach, healthcare providers can do just that. Here are three MuleSoft resources to help you get started on building the connected patient experience for your healthcare organization: 

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#1 Prescription for disruption ebook  

Organizations across the care continuum are strained, resulting in increased patient dissatisfaction. From changing government regulations to staff burnout, providers, payers, and life sciences organizations are struggling to deliver seamless care experiences — which not only create low satisfaction among patients, but have the potential to impact care outcomes, as well. 

Healthcare organizations must digitally transform to streamline connectivity and establish interoperability to deliver the very best experience throughout the patient and member journey. However, driving digital transformation in healthcare is a daunting endeavor considering there is an ever-increasing number of applications, data, and devices. In fact, 75% of hospitals have over 10 EHR systems. Simply put: the status quo IT operating model does not provide the agility required to respond to the disruption within the industry. 

APIs enable healthcare organizations to deliver connectivity by seamlessly integrating systems, allowing data to flow from one to the other securely, giving healthcare organizations the ability to achieve interoperability and provide a connected care experience resulting in higher levels of patient and member satisfaction and improved care outcomes.

Download our Prescription for disruption ebook to learn more. 

#2 Accelerate clinical trial coordination with an API-led strategy webinar 

Over the past year, COVID-19 has placed a significant emphasis on the safety and efficiency of clinical trials for life-saving vaccines and therapies. However, the latest developments in this pandemic and massive innovations in technology have impacted trial operations like never before.

In our recent webinar, Accelerate clinical trial coordination with an API-led strategy, we explore how to automate and scale in-person and virtual trial operations in a hybrid world with a modern API-led approach. In addition, this webinar discusses how MuleSoft partners with leading life sciences and pharmaceutical companies to help accelerate and orchestrate patient-centric clinical trial platforms.

Here’s a quick recap of highlights from the live session:

  • Industry insights: Clinical trials represent one of the most significant expenses for pharmaceutical companies due to longer timelines and recruitment challenges from COVID-19. This impact on new and ongoing trials, emerging technologies, and siloed data has accelerated adopting a patient-centric and digitally-enabled approach. With API-led connectivity, pharmaceutical companies can quickly reuse, lower costs, and implement new solutions faster than before.
  • Fireside chat with IQVIA: Hear customer insights from IQVIA’s Senior Vice President and Chief Digital Officer of R&DS Technology Solutions, Nagaraja (Sri) Srivatsan, as he shares how API-led connectivity orchestrates their patient-centric clinical trial platform. Hear more about their integration strategy and practice, and learn how they use MuleSoft to integrate the data from siloed clinical systems to be intuitive and interoperable.
  • MuleSoft Anypoint Platform and Veeva Vault Connector demo: Last but not least, we step into a first-hand demo of the MuleSoft Anypoint Platform. Featuring the MuleSoft Veeva Vault Connector, this demo showcases how to accelerate clinical trial IT project delivery, integrate with non-clinical systems, and transmit data across your platform.

Check out the entire presentation to learn how to accelerate decentralized clinical trials in an unprecedented and ever-changing landscape.

#3 MuleSoft Accelerator for Healthcare

Call center agents working in healthcare need easy access to the right data and applications while on a call with patients. Agents are required to track patient information, tasks and to-dos, scheduling protocols, and clinic details — and they need to do all of this within a single repository to meet patient needs. One of the most applicable use cases for MuleSoft Accelerator for Healthcare is assisting call center agents with scheduling  appointments for patients. 

MuleSoft Accelerator for Healthcare makes it easy to schedule appointments across multiple EMR systems and increases speed and efficiency for care coordinators and call center agents. The agent simply needs to verify the patient’s information, navigate to the appointment management app, and then find the appointment that fits the needs of the patient. Since the information is pulled from multiple systems in real-time, call center agents no longer need to perform the tedious task of toggling between systems to complete these types of requests.

By centralizing appointment scheduling using APIs, this solution improves patient access as well as appointment accuracy. With the assets provided in MuleSoft Accelerator for Healthcare, providers can improve patient experiences much faster than ever before.