Create a connected service experience with a single view of your customer
Did you know that 69% of service leaders say a single customer view provides more cross-sell and upsell opportunities? That’s right — customer service can help generate revenue! Yet, for most companies, customer data is spread across various legacy systems. It’s why many service agents spend more time searching for data than serving customers. MuleSoft and Service Cloud eliminates swivel chair service processes and automates manual service processes by unifying your system data into a single console, making agents 40% more productive.
With a 360 degree view of the customer, your agents are empowered to provide personalized service at scale and engage with customers on their preferred channel. The results? An average increase in customer satisfaction by an average of 35%.
Interested in learning more? Your guide to finding MuleSoft and Service Cloud at Dreamforce 2019! November 19-22 San Francisco, CA
Integration Keynote
Unleash the power of Salesforce Customer 360 with APIs
To digitally transform and meet rising customer expectations, organizations must innovate at speed and scale. The average enterprise has more than 900 systems and the ability to quickly access, transform and orchestrate data separates industry leaders from those that are left behind. Join MuleSoft CTO, Uri Sarid, and trailblazers BMW, HSBC and Ashley Stewart, to learn how integration and APIs accelerate IT delivery, increase organizational agility, and unleash the full power of Salesforce Customer 360.
Breakout sessions
MuleSoft & Service Cloud: Unlock siloed data to create a single customer view
Do you have legacy and siloed systems? Today’s service operations expand beyond the call center with customers now expecting more personalized engagement. But how can companies meet these expectations when 80% report their customer, product and order history data is siloed? Join us to learn how BMW and other organizations were able to unlock data across the business, enable their service agents to gain deeper customer understanding, and scale faster with a single customer view with MuleSoft and Service Cloud.
Introducing MuleSoft & Service Cloud Solution: Maximize agent effectiveness
Service agents are toggling between more than 10 different tabs to resolve a case for a customer. Imagine if the information in those 10+ systems was available within Service Cloud? Join this session to see a demo of the MuleSoft Accelerator for Service Cloud, a joint MuleSoft and Salesforce solution to ease integration between Service Cloud and other systems taking an API-led approach. Hear how in partnership with MuleSoft and Salesforce, Deluxe supercharged their service agent effectiveness.
How to use APIs to integrate customer data with MuleSoft and Service Cloud
To create a single customer view requires enabling faster integration between Service Cloud and the ecosystem of surrounding applications. Learn how to use MuleSoft’s API-led approach to integrate Salesforce faster and more efficiently. See a live demo featuring API Designer and Flow Designer to see how to easily pull in data from third-party systems.
Where else is MuleSoft showing up?
See the full list of MuleSoft Breakout Sessions and make sure to bookmark you’re interested in.
We can’t wait to see you in San Francisco!
