5 takeaways from HBR’s “Closing the customer experience gap” report

closing the customer experience gap

Today’s consumers expect a smarter and more connected experience, and it’s increasingly a key competitive differentiator for all companies.

Creating compelling customer experiences through MDM with Stibo Systems and MuleSoft

Connected retail experience

With more channels, teams, and systems involved than at any point in history, businesses must consider how to deliver complete, connected customer experiences. The answer to this obstacle is Multidomain MDM and integration.

Integration best practices: pioneer digital transformation with community

January 23 2019

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digital transformation community

To understand the value of community and evangelism to your organization, it’s important to imagine one without it.

How digital is your business?

How digital is your business

Strategic digital transformation requires a mature integration capability and a network of connected applications.

How to build for change in a cloudy world

building for change in a cloudy world mulesoft

The cloud market is on the rise, with organizations drawn to the promise of increased agility, reduced costs and improved operational efficiency. According to Gartner, the worldwide public cloud services market is projected to grow 21.4 percent, from $153.5 billion in 2017 to $186.4 billion in 2018. Yet, while most organizations are using multiple clouds or deploying hybrid cloud environments, it is rarely part of a thought-out strategy. More often than not,

Top 5 digital transformation stories at Dreamforce 2018

digital transformation mulesoft dreamforce

San Francisco was full of energy during Dreamforce 2018 as over 170,000 registered attendees poured into the city for the second largest software conference in the world. Digital transformation, specifically building connected customer experiences, was a key theme at the conference and integration is a key part of delivering that experience. For four days, attendees explored the strategic value of integration through MuleSoft’s Integration Keynote and over 60 breakout sessions.

5 steps to explore the strategic value of integration at Dreamforce

dreamforce saleseforce

Integration is one of the most strategic initiatives a company can invest in today. It is at the heart of connected customer experiences, allowing organizations to unlock valuable data across legacy systems, cloud apps and devices to make smarter, faster decisions. It’s what MuleSoft is all about: helping organizations change and innovate faster by making it easy to connect the world’s applications, data and devices.

MuleSoft at MuleSoft: Using our own products in IT engineering at MuleSoft

mulesoft champion

I’ve been an Integration Architect in IT engineering here at MuleSoft for about one and a half years. When I arrived, our group had a full queue of potential development projects, but were still maintaining many legacy and point-to-point applications created by external developers outside of IT. Each application was designed well and accomplished singular goals that satisfied the use cases from the business owners, but it’s been challenging to maintain these legacy applications within the context of our ever-evolving products.

JSON logging in Mule: How to get the most out of your logs

json mule logging

Logging is arguably one of the most neglected tasks on any given project. It’s not uncommon for teams to consider logging as a second-class citizen and it is usually taken for granted; until, of course, the team goes live and try to troubleshoot anything.

What is API-led Connectivity?

api-led connectivity

API-led connectivity is a methodical way to connect data to applications through reusable and purposeful APIs. These APIs are developed to play a specific role – unlocking data from systems, composing data into processes, or delivering an experience.

what is api-led connectivitywhat is api-led connectivity

When the entire organization adopts what is known as API-led connectivity, everyone in the business is empowered to access their best capabilities in delivering applications and projects through discovery,