Words of advice from 3 IT leaders

Whether you’re just transitioning to a leadership role in your career or have years of leadership experience under your belt — there’s always something new to learn from innovative peers. We asked IT leaders across industries what advice they would give to other IT leaders. Hear what advice MuleSoft customers — the State of Indiana, Department of Child Services, Land O’Lakes, and United States Department of Agriculture had to offer!

Integration analytics: How to move from definition to KPI dashboard

This blog post was co-authored by Stephen Fishman, Regional Vice President – Customer Success Strategy & Architecture.

At MuleSoft we are enabling enterprises across industries in their digital business transformation journey. Our typical approach consists of understanding the current enterprise context, where they are in their transformation journey. In identifying what use cases and business value are being driven through MuleSoft, we can help enterprises: 

How to enable a single source of truth with MDM and integration

November 23 2020

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A primary growth vector on the mind of many CIO’s today are mergers and acquisitions. And many of these CIO’s are in charge of managing a host of internal systems that share data. Establishing a single source of truth that can unite these systems in near real-time, so that operations can run seamlessly across old and new business units alike, is a challenge all of these CIO’s face.

How to track and measure the value of your Anypoint Platform implementation

If you’re a relatively new MuleSoft customer — you may be wondering how to assess the value of your recently implemented platform. How can you show that Anypoint Platform is paving the way toward innovation in your organization? Can you take a snapshot of what’s been built so far and project your organization’s pace to achieve digitalization? The first step to answering these questions is establishing a set of KPIs and measuring their progress over time. 

Meeting consumer (and developer) demand for self-service banking

November 19 2020

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Nish Modi is Senior Vice President, Digital and Business Intelligence Strategy & Product, for CO-OP Financial Services, a provider of payments and financial technology to credit unions. 

How to personalize the shopper experience with headless commerce

I’m more loyal to retailers when I feel like I have a direct connection, and I’m not alone: 84% of consumers say that being treated like a person is important to winning their business. We all want a more personalized experience, but for retailers, this is a huge challenge because of the brittle mess of systems supporting each channel. On top of that, even the best personalization efforts feel inauthentic when they break across channels.

How the pandemic has changed IT forever: Why it’s time to break IT again

November 16 2020

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The workplace has changed more in 2020 than the past 10 years due to the effects that COVID-19 has had on employees, the workplace, and the economy. It’s clear that organizations must pivot fast to adapt to changing customer needs and the shifting business landscape. You can achieve this level of agility by arming the people within your organization with the right data, digital capabilities, and resources. On top of this,

How to future-proof lending by streamlining PPP forgiveness

This blog was written in partnership with Kyle Fox and Codat.

Since the Paycheck Protection Program’s (PPP) inception in April, lenders throughout the country have scrambled to direct the program’s $660 billion of relief to small businesses in need. With that came challenges — largely driven by lenders’ out-of-date manual processes and overall operational inefficiencies — all of which ring true for the forgiveness process.

Build vs. buy: Why today’s transformation projects mandate an iPaaS

November 11 2020

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This post was written in partnership with Green Irony and Alexander Solomon, Lead Insurance Industry Marketing Manager at MuleSoft.

Many IT leaders are predisposed to think, “Why do I need to buy a platform to handle my integration needs? I’ve been handling my integrations with no platform up until now.” I understand that perspective, and as a software architect with a career spent in middleware and back-end integration,

Driving innovation through automation: How Welsh Water transformed its customer experience

The biggest obstacle that gets in the way of business agility for IT leaders is back-end legacy systems and homegrown solutions that are connected through point-to-point integrations. This ugly, brittle mess of integrations is expensive to maintain and difficult to modify. In fact, many IT teams spend up to 80% of their time on integrating, rather than focusing on innovating. The negative effects on business agility and efficiency can only be imagined.