Legacy modernization for communication service providers

January 17 2020

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Current State

For many years, communication service providers have struggled to transform their IT architecture and landscapes that have grown over the last two decades. Most of them are facing the legacy challenges of monolithic BSS/OSS stacks compounded as the tech stacks differ for each line of business, as past acquisitions were never integrated.

Figure 1: Typical BSS/OSS landscape.

A typical architecture includes various technologies and solutions from multiple vendors to support the necessary IT-capabilities,

An API strategy year in review

API New Year! Before jumping headlong into the new decade, I want to take a moment and revisit some of the API strategy highlights in 2019. I covered several topics on the MuleSoft blog last year, but here are some of the bigger non-blog items worth giving a second — or first — look.

How Salesforce built a C4E to enable an API-led strategy

January 13 2020

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In November, we published a story on how Salesforce uses MuleSoft to improve employee onboarding. Over the coming months, we will be highlighting the various ways Salesforce has transformed by leveraging MuleSoft and an API-led approach. Today, we will cover how Salesforce enabled this operational shift using a MuleSoft strategy called C4E.

Why energy and utility companies are expanding digital product portfolios

January 10 2020

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In addition to improving customer and stakeholder experiences or increasing employee productivity, energy and utility companies are also expanding their product portfolios beyond their traditional offerings. 

NRF 2020: Learn about headless commerce with MuleSoft and Commerce Cloud

Consumers who use multiple channels to shop spend 9% more when they come into the store. In fact, 73% of today’s consumers use more than four channels to complete their shopping journey. But how can retailers create and deliver a consistent brand experience across all channels when an average commerce transaction crosses over 39 different systems? One approach is headless commerce with APIs — the decoupling of front and back-end commerce systems,

Top 5 blog posts of December 2019

blog roundup

To provide you with the best posts from the past month to go back and read, here are the five most popular blog posts in December 2019:

The digital utility: opportunity to increase operational efficiency

My previous blog in this series explored how forward-leaning energy and utilities providers embrace digital technologies to improve the experiences of the constituents that they serve. But in addition to turning outward to meet the growing expectations of external constituents, these firms face increasing pressure to turn inward to improve their own operational efficiency.

Top MuleSoft blogs of 2019

Hello 2020! Let’s take a look back at the best posts from 2019. Here are the most read posts from last year:

5 ways energy and utilities providers are improving customer experiences

December 27 2019

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My first blog post in this series gave an overview of why energy and utilities firms like Siemens are undergoing digital transformation to remain competitive. One common digital initiative for energy and utility providers is improving customer satisfaction; conditioned by other high-tech industries, consumers increasingly expect personalized, omnichannel experiences — leading utilities to tap into new technologies.

Citizen Integrators and low-code integrations with Flow Designer

December 26 2019

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A few years ago, Gartner predicted the emergence of the Citizen Integrator: a domain specialist without an engineering background. They would use “clicks, not code” to integrate software applications and perform integration tasks as a whole, without differentiating the processes of integrating data from applications.

They are focused on automating business tasks and on business outcomes building integrations. They see integration as a tool to achieve those  outcomes.