For many years, communication service providers have struggled to transform their IT architecture and landscapes that have grown over the last two decades. Most of them are facing the legacy challenges of monolithic BSS/OSS stacks compounded as the tech stacks differ for each line of business, as past acquisitions were never integrated.
Figure 1: Typical BSS/OSS landscape.
A typical architecture includes various technologies and solutions from multiple vendors to support the necessary IT-capabilities,
API New Year! Before jumping headlong into the new decade, I want to take a moment and revisit some of the API strategy highlights in 2019. I covered several topics on the MuleSoft blog last year, but here are some of the bigger non-blog items worth giving a second — or first — look.
In November, we published a story on how Salesforce uses MuleSoft to improve employee onboarding. Over the coming months, we will be highlighting the various ways Salesforce has transformed by leveraging MuleSoft and an API-led approach. Today, we will cover how Salesforce enabled this operational shift using a MuleSoft strategy called C4E.
My previous blog in this series explored how forward-leaning energy and utilities providers embrace digital technologies to improve the experiences of the constituents that they serve. But in addition to turning outward to meet the growing expectations of external constituents, these firms face increasing pressure to turn inward to improve their own operational efficiency.
My first blog post in this series gave an overview of why energy and utilities firms like Siemens are undergoing digital transformation to remain competitive. One common digital initiative for energy and utility providers is improving customer satisfaction; conditioned by other high-tech industries, consumers increasingly expect personalized, omnichannel experiences — leading utilities to tap into new technologies.
A few years ago, Gartner predicted the emergence of the Citizen Integrator: a domain specialist without an engineering background. They would use “clicks, not code” to integrate software applications and perform integration tasks as a whole, without differentiating the processes of integrating data from applications.
They are focused on automating business tasks and on business outcomes building integrations. They see integration as a tool to achieve those outcomes.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.