Retailers have long understood that ‘knowing the customer’ is crucial for maintaining loyalty and standing apart from the competition. Today, in the age of Amazon, it’s more critical than ever for retailers to access and leverage data to transform the customer experience.
Imagine having the ability to detect cancerous tissue within 10 seconds via a pen-shaped device, or the ability to receive an organ donation on-demand via a 3D printer. These scenarios are becoming a reality, as the frontend of healthcare technology brims with possibility.
It is a common misconception that omnichannel is a matter of connecting system A to system B to create a new mobile app or bring the latest channel online. Today, omnichannel is about becoming channel-agnostic. And if there is one thing the last decade has taught us, it is that new channels and new ways of interacting with consumers emerge rapidly.
In the past decade, higher education institutions have invested heavily in procuring modern information systems, in order to provide new and innovative digital experiences for their students, faculty, administrators, and other stakeholders.
More and more students are pursuing higher education. In the UK alone, during the past school year, over 2.32 million students enrolled in university. Today, technology is taking a front seat in the education sector, which is why MuleSoft recently hosted a UK technology and education roundtable in partnership with UCAS (the equivalent of the Common Application organization in the U.S.). Attendees – from data and enterprise architects to IT and information system leaders – discussed the role that IT teams and technology play in the higher education sector and shared common challenges.
The retail landscape is becoming increasingly competitive, with Amazon repeatedly disrupting the industry. It can seem like the retail industry is in crisis; what is actually happening, though, is that the retail industry is undergoing some profound changes and most retailers are treading water.
In part one of this Q&A series, I sat down with Jeff Rauch, vice president of IT at ICW Group, a leading national insurance carrier with over 300,000 customers and 700 employees. Jeff shared his thoughts on the changing role of IT, how he is thinking about insurtech disruptors and the future of the insurance industry as a whole. (Disclosure: ICW Group is a customer of my employer, MuleSoft.)
MuleSoft is proud to announce the development of a FedRAMP In Process implementation of Anypoint Platform, reflecting our investment in meeting the strict security and quality standards outlined by the US Federal Government as part of the Federal Risk and Authorization Management Program (FedRAMP).
As of today, MuleSoft is the first and only company with an integration platform to be sponsored for authorization, reflecting our unique commitment toward enabling both on-premises and cloud integration in the federal government.
ECommerce is thriving in the UK. According to IMRG, £133 billion was spent online in 2016—a number expected to increase by 14 percent this year largely due to sales made on smartphones. As a result, traditional retailers need to meet changing consumer expectations and stay competitive by offering true omnichannel experiences.
Critical to offering customers seamless omnichannel experiences is a careful orchestration of digital technologies, largely explaining why 69 percent of global retailers plan to increase digital transformation investments this year.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.