How Mount Sinai Health System is Redefining Healthcare Delivery Using MuleSoft

November 16 2017

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mount sinai

Mount Sinai is one of the oldest integrated healthcare systems in the U.S., with 7 hospitals, 1 medical school, 15 institutes, and over 40,000 employees, physicians, and residents.

Like other healthcare systems, Mount Sinai is impacted by a number of disruptive factors––from increasing demand for services because of aging populations to declining funds due to compressed budgets.

How Interoperability Enables Innovation for Hospitals and Health Systems

healthcare innovation

I’m proud to be part of a company that works with leading hospitals including UCSF, Mount Sinai, and many others who are on the forefront of innovation in healthcare. But at its core, while some hospitals have embraced transformation, most remain stuck in the past, and here’s why.

Report: Over 50% of Consumers Receive a Disconnected Experience from Insurers

insurance customer experience

Today, more than ever, insurers are at risk. According to the Connected Consumer Report, more than half (55%) of UK consumers believe that insurance companies provide a disconnected experience across online and offline channels; and 63% of consumers would change their insurance provider if insurers do not address this disconnected experience.

How to Build a Golden Customer API

September 1 2017

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customer api

Larry Ellison once said that a “CRM provides a 360-degree view of your customer, provided you don’t care about getting paid.” This quip was intended to ward off new threats to the dominance of ERP. Many organizations, having implemented GL and ERP, were dipping their toes in the CRM waters––particularly service heavy industries, such as utilities and manufacturing. These industries built their services, sales, and marketing functions into this CRM domain.

The Internet of Beer: Analyzing Beer Consumption with IoT Sensors

iot bww beer

Buffalo Wild Wings (BWW) – one of the top 10 fastest-growing restaurants in the U.S. – had one goal: to create a compelling restaurant experience for their customers. But in the modern retail world, this goal proved difficult as today’s customers expect a personalized experience.

Webinar: Creating Omnichannel Brand Experiences with New York & Company

omnichannel

If there is one takeaway from our Connected Consumer Report, it’s this: customers demand and expect a tailored omnichannel experience across every touchpoint with a company.

Application Networks in Federal Government

August 1 2017

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application networks

Across industries, organizations are realizing the power of reusable APIs to transform the way they do business. Health systems are redefining patient care, retailers are pioneering innovative omnichannel experiences for their customers, and banks have accelerated the speed at which they can bring innovative new products and services to market.

But what about government? How should federal agencies be thinking about leveraging reusable APIs to enable more efficient and cost-effective citizen service and mission delivery?

Top 3 Ways to Make Your IT Team More Productive

increase it productivity

Explore our latest whitepaper on how organizations can improve IT productivity by closing the IT delivery gap.  

Earlier this year, we conducted a survey of over 900 IT decision makers. Only half said that they were able to complete all the projects they were asked to do in the last 12 months. 60% said they were not adequately resourced to meet their company’s digital goals.

When Top Executives Get Digital Transformation Wrong

digital transformation wrong

At a recent conference, Mike Schlotman, the CFO of US grocery chain Kroger, responded to Amazon’s recent purchase of Whole Foods and what that would mean for the grocery retail industry. He said, “Part of me refuses to believe that everybody is just going to sit at home and everything is going to be brought to their doorstep and nobody is ever going to leave home to do anything again.”

Oh dear.

Could Reducing IT Costs Make Drug Prices Drop?

drug prices technology

Drug prices for Americans under 65 are projected to rise more than 11% in 2017. For consumers and health insurance companies, this is a real challenge as prescription drugs account for 10% of all healthcare spending in the United States. In an increasingly competitive landscape, where consumers can compare and choose cheaper drugs and where insurers want to pay less, pharmaceutical companies are feeling pressure to drive down costs.

IT is at the center of many initiatives designed to reduce the cost of developing and bringing new drugs to market,