The retail industry is undergoing a massive change due to technology. In Asia, online retailers are flourishing because of their ability to target consumers anytime, anywhere, and across international borders. However, many traditional retailers are struggling as a result, finding it difficult to bring consumers into physical stores.
Despite the insurance industry’s reputation as a laggard when it comes to technological innovation, it is undergoing massive change as traditional providers race to digitally transform. The change is being driven by the enormous pressure that insurers are facing on all fronts. On one hand, consumer expectations have soared to new heights as customers demand seamless experiences across channels and the ability to interact with insurers in new ways. The advent of connected devices such as home-automation systems and in-car telematics is creating whole new ways of delivering insurance products to customers.
Retailers have long understood that ‘knowing the customer’ is crucial for maintaining loyalty and standing apart from the competition. Today, in the age of Amazon, it’s more critical than ever for retailers to access and leverage data to transform the customer experience.
Imagine having the ability to detect cancerous tissue within 10 seconds via a pen-shaped device, or the ability to receive an organ donation on-demand via a 3D printer. These scenarios are becoming a reality, as the frontend of healthcare technology brims with possibility.
It is a common misconception that omnichannel is a matter of connecting system A to system B to create a new mobile app or bring the latest channel online. Today, omnichannel is about becoming channel-agnostic. And if there is one thing the last decade has taught us, it is that new channels and new ways of interacting with consumers emerge rapidly.
In the past decade, higher education institutions have invested heavily in procuring modern information systems, in order to provide new and innovative digital experiences for their students, faculty, administrators, and other stakeholders.
More and more students are pursuing higher education. In the UK alone, during the past school year, over 2.32 million students enrolled in university. Today, technology is taking a front seat in the education sector, which is why MuleSoft recently hosted a UK technology and education roundtable in partnership with UCAS (the equivalent of the Common Application organization in the U.S.). Attendees – from data and enterprise architects to IT and information system leaders – discussed the role that IT teams and technology play in the higher education sector and shared common challenges.
The retail landscape is becoming increasingly competitive, with Amazon repeatedly disrupting the industry. It can seem like the retail industry is in crisis; what is actually happening, though, is that the retail industry is undergoing some profound changes and most retailers are treading water.
In part one of this Q&A series, I sat down with Jeff Rauch, vice president of IT at ICW Group, a leading national insurance carrier with over 300,000 customers and 700 employees. Jeff shared his thoughts on the changing role of IT, how he is thinking about insurtech disruptors and the future of the insurance industry as a whole. (Disclosure: ICW Group is a customer of my employer, MuleSoft.)
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