MuleSoft recognized in Forrester Wave for Strong Interoperability

Salesforce named a Leader in Healthcare CRM evaluation

As we continue to digest the final rules from CMS and ONC regarding wide-scale interoperability in healthcare, we’re excited to share some recent news from Forrester: Salesforce Health Cloud has been named a leader in The Forrester Wave™: Healthcare CRM Providers, Q12020, with MuleSoft recognized for its interoperability capabilities!

How banks and fintech can drive the next era in connected user experiences in Southeast Asia

According to MuleSoft’s 2020 Connectivity Benchmark Report, the financial services sector has a greater prevalence of teams driving sharing and a higher likelihood of API use, making it more primed for integration compared to other sectors.

The report also points out that improvements can still be made with only 44% of financial service respondents reporting that their organization provides a completely connected user experience, and 54% admitting it’s difficult to achieve. 

Why the supply chain needs API-led connectivity: data complexity

Managing complexity is at the heart of supply chain strategy. Whether it’s in logistics, planning, procurement, or warehousing, supply chains provide firms with a competitive advantage by adding intricate, automated, or resource-heavy capabilities that can’t be easily replicated.

An API-led approach to tackling healthcare interoperability

There has arguably never been a more optimistic time for interoperability in healthcare. The possibility of fully unlocking clinical data touches everything — from reducing costs and improving outcomes to powering telehealth and bringing house calls into the digital age to enabling the next generation of cancer care. 

But barriers still remain to achieving interoperability that must be overcome. Below we share the vision we co-announced last summer at the White House for achieving true interoperability and driving transformation in healthcare.

How can Salesforce and MuleSoft help telecommunications go digital?

It’s time for businesses to revamp their legacy experiences with a digital experience layer. Organizations must move away from a ‘system-centric’ to a ‘domain-driven’ view, where the domains provide a unified view across the business and abstract from the legacy systems

An API-led approach to energy and utilities digital transformation

January 27 2020

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In light of the digital transformation imperative, IT has taken center stage as a key enabling function supporting the survival and growth of the modern energy and utilities provider. New technologies and tools support anytime, anywhere access of data, real-time processing, and increasingly rich analytics functionality. As executives and line-of-business owners increase the pressure on IT teams to deliver these new capabilities to support strategic business objectives, demands on IT have exceeded IT delivery capacity. 

Legacy modernization for communication service providers

January 17 2020

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Current State

For many years, communication service providers have struggled to transform their IT architecture and landscapes that have grown over the last two decades. Most of them are facing the legacy challenges of monolithic BSS/OSS stacks compounded as the tech stacks differ for each line of business, as past acquisitions were never integrated.

Why energy and utility companies are expanding digital product portfolios

January 10 2020

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In addition to improving customer and stakeholder experiences or increasing employee productivity, energy and utility companies are also expanding their product portfolios beyond their traditional offerings. 

The digital utility: opportunity to increase operational efficiency

My previous blog in this series explored how forward-leaning energy and utilities providers embrace digital technologies to improve the experiences of the constituents that they serve. But in addition to turning outward to meet the growing expectations of external constituents, these firms face increasing pressure to turn inward to improve their own operational efficiency.

5 ways energy and utilities providers are improving customer experiences

December 27 2019

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My first blog post in this series gave an overview of why energy and utilities firms like Siemens are undergoing digital transformation to remain competitive. One common digital initiative for energy and utility providers is improving customer satisfaction; conditioned by other high-tech industries, consumers increasingly expect personalized, omnichannel experiences — leading utilities to tap into new technologies.