How to Build a Golden Customer API

September 1 2017

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customer api

Larry Ellison once said that a “CRM provides a 360-degree view of your customer, provided you don’t care about getting paid.” This quip was intended to ward off new threats to the dominance of ERP. Many organizations, having implemented GL and ERP, were dipping their toes in the CRM waters––particularly service heavy industries, such as utilities and manufacturing. These industries built their services, sales, and marketing functions into this CRM domain.

The Internet of Beer: Analyzing Beer Consumption with IoT Sensors

August 30 2017

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iot bww beer

Buffalo Wild Wings (BWW) – one of the top 10 fastest-growing restaurants in the U.S. – had one goal: to create a compelling restaurant experience for their customers. But in the modern retail world, this goal proved difficult as today’s customers expect a personalized experience.

Webinar: Creating Omnichannel Brand Experiences with New York & Company

August 27 2017

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omnichannel

If there is one takeaway from our Connected Consumer Report, it’s this: customers demand and expect a tailored omnichannel experience across every touchpoint with a company.

Application Networks in Federal Government

August 1 2017

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application networks

Across industries, organizations are realizing the power of reusable APIs to transform the way they do business. Health systems are redefining patient care, retailers are pioneering innovative omnichannel experiences for their customers, and banks have accelerated the speed at which they can bring innovative new products and services to market.

But what about government? How should federal agencies be thinking about leveraging reusable APIs to enable more efficient and cost-effective citizen service and mission delivery?

Top 3 Ways to Make Your IT Team More Productive

July 26 2017

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increase it productivity

Explore our latest whitepaper on how organizations can improve IT productivity by closing the IT delivery gap.  

Earlier this year, we conducted a survey of over 900 IT decision makers. Only half said that they were able to complete all the projects they were asked to do in the last 12 months. 60% said they were not adequately resourced to meet their company’s digital goals.

When Top Executives Get Digital Transformation Wrong

July 24 2017

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digital transformation wrong

At a recent conference, Mike Schlotman, the CFO of US grocery chain Kroger, responded to Amazon’s recent purchase of Whole Foods and what that would mean for the grocery retail industry. He said, “Part of me refuses to believe that everybody is just going to sit at home and everything is going to be brought to their doorstep and nobody is ever going to leave home to do anything again.”

Oh dear.

Could Reducing IT Costs Make Drug Prices Drop?

July 10 2017

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drug prices technology

Drug prices for Americans under 65 are projected to rise more than 11% in 2017. For consumers and health insurance companies, this is a real challenge as prescription drugs account for 10% of all healthcare spending in the United States. In an increasingly competitive landscape, where consumers can compare and choose cheaper drugs and where insurers want to pay less, pharmaceutical companies are feeling pressure to drive down costs.

IT is at the center of many initiatives designed to reduce the cost of developing and bringing new drugs to market,

McDonald’s Digital Transformation – Wall Street is Loving It

Mcdonalds

What’s hotter than a fresh order of McDonald’s fries? McDonald’s stock price. After years of middling performance, the fast food giant’s shares are up nearly 27% and its $180 per share target price is the highest on Wall Street. What’s the reason? Digital transformation. The digital innovations that McDonald’s is bringing to their restaurants are disrupting the fast food burger industry and changing how a fast food restaurant is perceived.

McDonald’s is rolling out digital innovations

McDonald’s set out to implement digital innovation in its business model;

Solving Healthcare’s Cloud Challenges

July 3 2017

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cloud healthcare

In our most recent Connectivity Benchmark Report, we surveyed over 951 IT decision makers (ITDMs), and approximately 90% of healthcare IT leaders ranked the adoption of cloud technologies as an “important,” “very important,” or “extremely important” priority for 2017. Why is this so important to the healthcare industry? The typical drivers for cloud adoption (cost savings, better application scalability) are a factor, but there are also industry-specific drivers that have created a sense of urgency around healthcare organizations moving to the cloud.

Better Government Depends on Legacy Modernization

May 25 2017

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government tech

In 2016, the Government Accountability Office, a US government watchdog, published an account of the oldest government IT systems. The average age of those systems, which handle things like our nuclear forces, our weather satellites, and incidents involving hazardous materials, is 49.8 years. The oldest system, at 56 years old, is the Internal Revenue System that handles taxpayer data and handles refunds, which is  “written in assembly language code — a low-level computer code that is difficult to write and maintain —