Better Government Depends on Legacy Modernization

May 25 2017

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government tech

In 2016, the Government Accountability Office, a US government watchdog, published an account of the oldest government IT systems. The average age of those systems, which handle things like our nuclear forces, our weather satellites, and incidents involving hazardous materials, is 49.8 years. The oldest system, at 56 years old, is the Internal Revenue System that handles taxpayer data and handles refunds, which is  “written in assembly language code — a low-level computer code that is difficult to write and maintain — and operates on an IBM mainframe,” according to the GAO. So it’s no wonder that these legacy systems sometimes struggle to meet modern needs.

Digital Transformation: It’s not a question of “If”, but “How?”

digital transformation mulesoft

Market, technology and legislative trends have created digital transformation needs across industry verticals. The mandate for digital transformation is clear – the question that IT leaders must answer is not “If“, but “How?

The Composite Bank

May 16 2017

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the composite bank

Although we hear a lot about robots replacing jobs, most businesses are already well down the path of automation. Moving forward, businesses will continue to leverage advances in automation technology. However, the new frontier of competitiveness has shifted to product and service innovation. Success on this front goes to those able to create customer experiences that deliver insight and convenience. These experiences are created by understanding the lifestyle needs of mobile consumers, and strategically inserting services that satisfy these needs along the consumer’s path.

Top 4 Pitfalls of the Customer Experience

disconnected consumer experience

Read MuleSoft’s Connected Consumer Report to learn more about the disconnected consumer, changing consumer expectations, and the opportunities and challenges that lie ahead for banks, retailers, insurers, and public service organizations.

 

We live in a world in which consumers expect on-demand and fully-connected experiences. Organizations cannot escape these expectations and the forces of digital disruption that come with it.

The Future of the Online Retail Industry

April 26 2017

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woman shopping

As online retail grows and more shoppers move to the web, retailers will face a series of challenges. How can they best prepare for the successful future of the online retail industry?

The online retail industry has witnessed significant growth over the last several decades. According to data from the U.S. Department of Commerce, online retail accounted for $136.6 billion in sales in 2007. By 2015 the number of sales online more than doubled and surpassed $340 billion. The future of the online retail industry promises to be even more prominent, with Forrester predicting online sales will reach 523 billion in the U.S. alone, by 2020.

The Eight Retail Trends You Need to Know From Retail Week Live

March 14 2017

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Technology information and e-commerce

“Retail matters”; that was the declaration last week by the Editor-In-Chief of RetailWeek at the start of their 2017 flagship conference in London. It might be biased for the leading-UK retail conference to declare their industry is important, but after two days of keynotes, breakout sessions and rubbing shoulders with the industry’s most influential figures it’s clear to see that, yes, retail does matter and that the trends mentioned actually transcend the retail industry; they’re applicable to everyone.

The Transformation of the Retail Business

March 7 2017

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The Transformation of the Retail Business

Working with MuleSoft retail customers as a strategic architect across EMEA, I am seeing that for major retailers, the rise of eCommerce has been both a massive opportunity and a threat. The rise of the smartphone and the changing expectations of modern shoppers is forcing an evolution in how retailers do business.

How APIs Can Create Delightful Shopping Experiences

February 14 2017

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Comparing prices online

Making inventory and location data available to online and mobile consumers can ensure they can buy what they want, when and where they want.

In the pre-smartphone world, malls were a meeting and hangout place for teenagers. The co-location of teenagers, parents, and stores was a major advantage for traditional retailers looking to drive demand and sales in their customers’ natural social scenes.

Wishing you an “API Christmas”

December 22 2016

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Christmas online shopping background

As Andy Williams’ popular song reminds us, the holiday season really is ‘the most wonderful time of the year’. The same is true for retailers, with UK shoppers expected to spend £42.2 billion in December 2016, a 2.5% increase from last Christmas. However, without adopting an appropriate API strategy to respond to increasing customer pressure for friction-free online and in-store experiences, many stores will be left out in the cold.

Supply Chain API for Agility

December 1 2016

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Container Cargo ship and Cargo plane with working crane

Traditional supply chains are coming under growing pressure as organisations search for growth in increasingly competitive markets. Around the world, changing economic conditions and customer demands mean that organisations need to find a way to be increasingly agile. Those unable to evolve their operations to match these new conditions risk quickly losing market share to their rivals.