Legacy modernization for communication service providers

January 17 2020

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Current State

For many years, communication service providers have struggled to transform their IT architecture and landscapes that have grown over the last two decades. Most of them are facing the legacy challenges of monolithic BSS/OSS stacks compounded as the tech stacks differ for each line of business, as past acquisitions were never integrated.

Why energy and utility companies are expanding digital product portfolios

January 10 2020

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In addition to improving customer and stakeholder experiences or increasing employee productivity, energy and utility companies are also expanding their product portfolios beyond their traditional offerings. 

The digital utility: opportunity to increase operational efficiency

My previous blog in this series explored how forward-leaning energy and utilities providers embrace digital technologies to improve the experiences of the constituents that they serve. But in addition to turning outward to meet the growing expectations of external constituents, these firms face increasing pressure to turn inward to improve their own operational efficiency.

5 ways energy and utilities providers are improving customer experiences

December 27 2019

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My first blog post in this series gave an overview of why energy and utilities firms like Siemens are undergoing digital transformation to remain competitive. One common digital initiative for energy and utility providers is improving customer satisfaction; conditioned by other high-tech industries, consumers increasingly expect personalized, omnichannel experiences — leading utilities to tap into new technologies.

Why digital retail is like online dating

When it comes to online dating, it’s all about how you present yourself. Your profile needs to speak to who you are and send the right signals to help the dating site match you with someone compatible. Having an appealing online profile applies to digital dating, but digital retail as well. 

Retail brands need to make sure their digital presence is matching their customer’s wants and needs — in order to have a successful relationship with their customers.

How APIs power digital transformation for energy and utilities

December 16 2019

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The energy and utilities industries are undergoing a dramatic shift driven by rising stakeholder and customer expectations, increasing economic, and political uncertainty, and emerging new technologies. 

The journey from FTP to MFT: Building a digital oilfield

Digital technologies are massively disrupting the oil and gas industry, resulting in reduced costs and an increase in productivity. Oil and gas companies are considering technologies such as AI, IoT, analytics, and process automation, while continuing to recognize the need for an ecosystem of third-party suppliers. Even vertically integrated oil giants like ExxonMobil, Royal Dutch Shell, ConocoPhillips, or BP are relying on third-party suppliers, or oilfield services (OFS), to provide equipment and expertise to fill gaps in its supply chain

5 industry showcases during the 4 days of Dreamforce

November 12 2019

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Integration has become a mission-critical strategic imperative for business across industries, from financial services, to healthcare, to manufacturing. Yet the nuances of how to implement an effective integration strategy differ by industries.

This year at Dreamforce, MuleSoft and Salesforce will be presenting a series of sessions specifically tailored to the needs of businesses across different industries, featuring trailblazers from leading firms such as HSBC,

Digital, data, and security: fundamental principles of government

November 8 2019

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In my last blog, I discussed a few ways governments can create citizen journeys with API-led connectivity to address the inertia caused by legacy IT systems. We return to the second reason digital government services are held back: providing secure services. In this blog post, I’ll review the fundamentals of dealing with digital government services and how governments can create a better citizen experience through these fundamentals.

How Univar Solutions used Salesforce and MuleSoft to modernize B2B eCommerce

Univar Solutions is a leading global distributor of specialty and basic chemicals. With 800 distribution facilities and a network of 8,000 producers worldwide, we rely on our operational excellence to provide customers with reliable deliveries, while offering cost competitive products. We operate in a heavily-regulated environment, sell entirely B2B, and have grown heavily through acquisition.