Implementing new digital HR technology to attract and retain top talent is increasingly a top priority for many companies. But when the average HR department has more than nine systems of record that are not fully integrated, the quality of user experience suffers.
When EDI first came into use, supply chains were simpler, with a limited number of suppliers. Now, thanks to globalization and specialized manufacturing, there might be hundreds of suppliers in a supply chain. And, as prices change, businesses move overseas, and market conditions evolve, these suppliers change as well.
As mentioned in my first post in this blog series, one of the 10 largest banks in the world found itself burdened with a complex, tightly coupled technology environment, leading to operational inefficiencies, a risk of missing out on new sources of revenue, and losing market share to its competitors.
Digital disruption is having a profound effect on every industry, but the changes are perhaps most striking in industries like manufacturing, transportation logistics, and retail. Companies must be able to deliver new products and experiences, quickly adjust to changes in the marketplace, make business processes smooth and invisible to the end-consumer and, most importantly, be agile. Customers simply won’t tolerate delays because of a supply chain issue,
With the world becoming increasingly digital and customer preferences radically changing, one global top-tier bank found itself handicapped by its complex technology landscape.
Employee engagement has a significant impact on a company’s performance. MIT research shows that companies with top-quartile employee experience achieve twice the innovation, double customer satisfaction ratings, and 25% higher profits than organizations with bottom-quartile employee experience.
Tic:Toc, an Australian fintech company, has been working to create a fully automated online home loan application system since its conception in 2015. By removing inefficiencies in the home loan approval and fulfillment process, the company launched its platform in July 2017, enabling customers to easily submit loan applications online to receive instant decisions on their applications.
As I mentioned in my previous blog post, it seems that delivering real digital government services are being held back for two principal reasons: firstly, the inertia caused by legacy IT systems (the solution to be covered in my next post!), and, secondly, a lack of confidence in their own ability to provide a secure service, be it a concern for data breaches or lack of service (remember the Australian Census problems).