“I don’t think retail is dead. Mediocre retail experiences are dead;” this statement from Warby Parker co-founder Neil Blumenthal certainly rang true at the NRF 2018: Retail’s Big Show.
In fact, the retail industry was optimistic at this year’s conference, coming off the strongest holiday season gain since the Great Recession. After three days of keynotes, breakout sessions, and commentary from the industry’s most innovative leaders, it’s clear that the future of retail lies in delivering a superior customer experience.
The retail industry continues to adapt to changing customer expectations and connecting to the modern customer through digital channels. Today, 79% of Americans shop online and expect a compelling customer experience across channels. In fact, customers that have personalized online shopping journeys spend 140% more than their counterparts.
I’m proud to be part of a company that works with leading hospitals including UCSF, Mount Sinai, and many others who are on the forefront of innovation in healthcare. But at its core, while some hospitals have embraced transformation, most remain stuck in the past, and here’s why.
Today, more than ever, insurers are at risk. According to the Connected Consumer Report, more than half (55%) of UK consumers believe that insurance companies provide a disconnected experience across online and offline channels; and 63% of consumers would change their insurance provider if insurers do not address this disconnected experience.
Larry Ellison once said that a “CRM provides a 360-degree view of your customer, provided you don’t care about getting paid.” This quip was intended to ward off new threats to the dominance of ERP. Many organizations, having implemented GL and ERP, were dipping their toes in the CRM waters––particularly service heavy industries, such as utilities and manufacturing. These industries built their services, sales, and marketing functions into this CRM domain.
Buffalo Wild Wings (BWW) – one of the top 10 fastest-growing restaurants in the U.S. – had one goal: to create a compelling restaurant experience for their customers. But in the modern retail world, this goal proved difficult as today’s customers expect a personalized experience.
Across industries, organizations are realizing the power of reusable APIs to transform the way they do business. Health systems are redefining patient care, retailers are pioneering innovative omnichannel experiences for their customers, and banks have accelerated the speed at which they can bring innovative new products and services to market.
But what about government? How should federal agencies be thinking about leveraging reusable APIs to enable more efficient and cost-effective citizen service and mission delivery?
Explore our latest whitepaper on how organizations can improve IT productivity by closing the IT delivery gap.
Earlier this year, we conducted a survey of over 900 IT decision makers. Only half said that they were able to complete all the projects they were asked to do in the last 12 months. 60% said they were not adequately resourced to meet their company’s digital goals.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.