Zero trust: The key to securing the API economy

December 21 2018

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Securing API Economy

There’s no doubt that today’s businesses are under increasing pressure to innovate faster. Looking to deliver innovative offerings at an accelerated pace to meet ever-evolving customer expectations, many are turning to modern development models underpinned by the cloud, microservices architectures, and containerization technologies.

5 traits of successful API products

5 traits API products

The web is littered with good API intentions gone wrong. Too many businesses have realized they “need APIs” and created them as a tick-the-box feature without thinking about their broader strategic value. One critical difference between the businesses that succeed and those that don’t is the underlying approach by which APIs are planned and conceived.  Put simply: Is the API a project or a product?

Open banking vs. marketplace banking

December 17 2018

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Open banking

It’s conference season, and this year we hosted Sibos in Sydney. Amongst the hot topics were Australia’s New Payments Platform (NPP), open banking and marketplace banking. In this post I share the top insights and trends emerging in the financial industry.

CIO perspective: We all recognize the importance of data to the customer experience, so why can’t we get it right?

December 12 2018

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CIO perspective data management

I began my career in retail technology in 1992, a few years before Amazon began selling books online and would, as we all know, go on to forever redefine retail and consumer behavior. In all that time, data about customers, inventory, service, and marketing simmered below the surface of retail organizations — never rising to the level of prioritization that would have empowered us to leverage it to full effect.

15 MuleSoft Community Meetups to attend in December and January

MuleSoft Meetups

November was a record month with 15 Meetups across 8 countries and near 800 registered attendees! That same month, amazing volunteer MuleSoft users in Portland (OR), Orange County (CA), Richmond (VA), Northern Jersey (NJ), Recife (Brazil), Copenhagen (Denmark), Noida (India) and Valletta (Malta) raised their hands to start bringing their local MuleSoft community together.

How one fintech increased users by 5x with API-led connectivity

Fintech

This is the story of Mynt, a Philippines-based Fintech startup partnership between Globe Telecom, the Ayala Corporation, and Ant Financial, and their API-led legacy modernization journey.

How to automate your business processes

Business process automation

Maturity leads to more systems and complex business processes, so how can a company maintain the agility necessary to meet customer expectations? The answer lies in taking a strategic approach to business automation, a new frontier in digital transformation.

Organizing API ecosystems to drive better customer experiences

Organize API economy

In 1989, when Jan Carlzon, the now former CEO of Scandinavian Airlines (SAS), published his book Moments of Truth, he posited that a customer’s journey with any organization involves an untold number of seminal moments, each of which possesses the power to make or break that company’s future with that customer. Yet, somehow, long after his book was published, if you ask anyone who regularly travels by air about their experiences,

To deliver on AI’s promise: Take the brain from the jar

December 4 2018

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AI application network

Companies need to take the AI brain “out of the jar”; using application networks that enable AI to plug in and out of any data source or capability.

How IoT can enhance customer experiences

Iot customer experience

Rather than following a one-size-fits-all approach, the most successful businesses are rapidly tailoring offerings for customers in real time.