Experience from anywhere: MuleSoft CONNECT Digital Americas

Excited for our first ever MuleSoft CONNECT Digital event in the Americas? We are too! This free, half-day virtual event is designed to inspire, inform, and help you solve the pressing business challenges of today’s environment. 

MuleSoft CONNECT Digital Americas will take place May 20 from 8:30am – 12:30pm PDT, followed by a virtual Developer Community Meetup. Read on for all the details!

Your guide to returning to a safer, more connected workplace

MuleSoft is excited to be part of the newly launched Work.com, as we continue to empower our customers to unlock data and make informed decisions to lead through change. Work.com includes new technology solutions and expert resources to help business and community leaders around the world to reopen the workplace safely, reskill employees, and respond efficiently on the heels of the COVID-19 pandemic.

Top 3 reasons for CIOs to tune into CONNECT Digital

CIOs play a central role in navigating the COVID-19 pandemic. From managing recent crisis responses to planning ahead for the next budget cycle, every CIO is balancing short-term and long-term business priorities during a time of great change. 

How COVID-19 can change your approach to omnichannel experiences

With COVID-19 impacting businesses and operations on a global scale, organizations across industries need to adapt faster than ever to meet changing consumer behavior and new dynamics of the market. Both B2B and B2C customers are finding new ways to interact with organizations. In a way, COVID-19 has created a unique, level playing field for organizations in every market. Nimble and agile organizations are coming out stronger with an ability to provide unified omnichannel experiences,

Why digital transformation shouldn’t stop with COVID-19

In the past few weeks, the world has changed — impacting priorities on a personal and business level. As organizations face a new reality with COVID-19, business leaders will need to revisit their digital transformation strategy in order to adapt. 

These changes aren’t limited to businesses. Rather, they are impacting employees, partners, and customers as well. In just the last week, my own family’s lifestyle has changed drastically:

3 tips for managing remote IT operations

Many companies find themselves unexpectedly managing a completely remote workforce due to the global coronavirus pandemic. While some companies have managed the switch seamlessly, many organizations are having to find new ways of working and keeping their newly remote workforce productive in the transition. One area of concern, especially for IT team managers, has been their offshore workforce, which is typically required to be in the office setting. 

Rethinking the customer journey after COVID-19

The world has seen tremendous change in the last few months. “Social distancing” has become the norm to protect against coronavirus and businesses, big and small, have been shaken to their core. Some are experiencing an unexpected shortfall in demand, while others are struggling with increased consumer demand and supply shortages. The dynamics of the customer journey – both for B2B and B2C customers — is constantly changing as we adapt to our new surroundings.

Preparing for today and tomorrow: The importance of a company-wide integration strategy

As the COVID-19 pandemic changes consumer behaviour and puts increasing pressure on traditional business models digital transformation has never been more important. But to reap the benefits, organisations must seamlessly integrate applications, data, and devices. This requires an organisation-wide API integration strategy.

In the financial services sector, digital transformation provides vast opportunity for innovative companies to use an API-led strategy to build consumer and merchant networks that will drive economic development across ASEAN.

Creating a positive customer service experience during COVID-19

April 23 2020

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Remember the good old days when eCommerce and social media were just getting big? ECommerce led to more touchpoints for businesses to connect with customers, and social media was a new channel to reach even more with consumers. In the early 2000s, positive sentiment and loyalty were important— eCommerce and social channels were examples of some ways to drive these. Well it’s 2020, COVID-19 is here, and now sentiment and loyalty aren’t just critical.

How to future-proof digital transformation with an API strategy

This article was originally called How to future-proof IT for digital transformation and published on Gigabit.

Few trends have been at the fore more than digital transformation in recent years. Could 2020 be the year where reality finally catches up with the hype?

Recent research has revealed that nearly every organization is currently planning digital transformation initiatives, but there are still a number of challenges to overcome before most of them reach maturity.