We’re happy to announce the release of MuleSoft’s Ideas Portal – where any user with a support login for Anypoint Platform can post new product enhancement ideas or upvote any existing ideas submitted by others in the community. We are excited to hear from you!
As part of the official release, we’ve reviewed over 300 enhancement requests and are moving them into the Ideas Portal. Customers who created these enhancement requests will receive emails from our support team so that you can start to follow your post!
How does ideas portal work?
Everything starts with an idea. We know you have great ideas about how to improve Anypoint Platform, so share it with us on the Ideas Portal! You can post new ideas or search and upvote any existing ones. Any idea with over 100 votes will be reviewed by our product team.
In order to post, vote or comment on an idea, users are required to have a valid support center login.* This way we know who you are and can keep you updated when the idea you submitted or upvoted changes in status or receives a new comment. In addition, the Ideas Portal is built into our Support Center, making it even simpler for you to suggest new ideas.
Once you’ve submitted an idea, Product Manager(s) of the specific area will be notified and the idea will be available for anyone to upvote. Once your idea has over 100 upvotes, our product team will review the idea and assign it one of the below statuses within 1-2 months:
- In Development – Under active development by MuleSoft. No commitment or firm timelines on delivery.
- Delivered – Idea is generally available.
- Existing Feature – Idea is an existing Anypoint Platform feature.
- Not Planned – Idea will not be pursued at this time.
- Bug or Support Issue – Idea is rerouted to support (performance issues, errors, etc).
Idea owners and supporters will be notified of any status changes.
With the Ideas Portal, we’re not changing the current product development process, but rather enhancing it with direct customer to product interactions. Customers are still able to use MuleSoft’s Support Center to create support requests such as product issues and questions. We do, however, encourage you to use MuleSoft’s Ideas Portal and contribute directly to our product roadmap.
We look forward to hearing your awesome ideas!
MuleSoft’s Product Team
*On-prem users have dedicated support center credentials.