With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This is where the combined power of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft come into play, creating a customer service ecosystem that’s truly greater than the sum of its parts. […]
Discover how centaur teams powered by Service Cloud, MuleSoft, and Einstein are transforming customer service. Boost agent experience and customer satisfaction and tackle turnover!
Distributed tracing is essential for modern IT observability, offering a detailed view of application performance that surpasses traditional logs and metrics.
Picture this: Your organization has decided to move to SAP S/4HANA before ECC systems are retired in 2027. First, you want an idea of what the process will entail so you can be prepared.
Discover how MuleSoft’s Telemetry Exporter for Runtime Fabric enhances application monitoring and observability. Now generally available, integrate seamlessly with OpenTelemetry for improved IT infrastructure.
The MuleSoft Community kicked off 2024 with tons of amazing sessions at events, educational content creation, and opportunities to network around the world. We’ve curated a list of some must-read and watch content as well as what the MuleSoft Community can look forward to this coming quarter!
MuleSoft is excited to announce the launch of Anypoint Flex Gateway on IBM Power! IBM Power system customers (FINS), discover how Anypoint Platform is the place for all your API management needs.
We are excited to announce the general availability of MuleSoft Intelligent Document Processing, marking a significant leap toward realizing our vision of a fully connected, end-to-end automation platform. MuleSoft IDP empowers teams to use AI to automatically extract and organize data from unstructured documents, enabling seamless integration with downstream systems that streamlines processes such as […]
Organizations across industry verticals such as manufacturing, consumer goods, high tech, and life sciences have adopted an omnichannel strategy to engage with their customers to receive orders. Newer digital channels such as B2B commerce sites and marketplaces witnessed exponential growth, enabling seamless buying experiences for customers. Larger enterprises with vast supplier ecosystems prefer ordering via Electronic […]
Integration is essential to driving operational efficiency, generating new insights, and delivering better customer experiences. A staggering 81% of IT leaders identify data silos as a major obstacle to their digital transformation endeavors, and skill gaps are a top contributing factor. Adding to the complexity are the distinct priorities and standards unique to each industry […]