API-led connectivity for digital governments supporting citizen journeys

September 17 2019

0 comments

In my previous blog posts, I outlined a number of concepts and challenges faced across governments building digital ecosystems. With those building blocks, how can we build a secure application network for governments to support the concept of citizen journeys?

How a global bank created a single view of its customers in 3 months

September 12 2019

1 comment.
single view of customer

Businesses of all industries and sizes can understand the growing importance of a single, unified customer view. Financial institutions in particular are realizing the advantages of an aggregated representation of customers’ personal data and behavior such as previous interactions, history, purchases, etc. to better serve their customers. 

How standardized APIs enabled efficiency, speed, and security for a global top 10 bank

Standardized APIs- efficiency, speed, security

One top 10 global bank’s efforts to improve its IT operations was quickly coming to fruition; following the success of applying API-led connectivity to mortgage lending, its IT team embarked on another project to unify collections and recovery experiences. 

How to deliver employee apps fast with Salesforce Lightning Platform and MuleSoft

CIOs and IT departments have one common goal: to increase efficiency through technology. One way to reach this goal is by investing in the employee experience. When companies invest in a better digital workplace, their employees become more productive and ultimately drive 30% more revenue growth. Sounds pretty good, right?

But delivering a connected employee experience is hard. Enterprises need to develop applications that are both highly functional and fueled by data.

A global bank’s mortgage integration made easy with reusable APIs

Bank mortgage integration

Picking up where I left off in my last blog on one global bank’s integration journey — this is an overview of how the bank realized immediate benefits of leveraging MuleSoft’s API-led connectivity approach.

Top 5 blog posts of July 2019

blog roundup

To provide you with the best posts from the past month to go back and read, here are the five most popular blog posts in July 2019:

EDI with an API-led approach

retail API-led connectivity

When EDI first came into use, supply chains were simpler, with a limited number of suppliers. Now, thanks to globalization and specialized manufacturing, there might be hundreds of suppliers in a supply chain. And, as prices change, businesses move overseas, and market conditions evolve, these suppliers change as well. 

Digital banking powered by an API-led architecture

API-led architecture

As mentioned in my first post in this blog series, one of the 10 largest banks in the world found itself burdened with a complex, tightly coupled technology environment, leading to operational inefficiencies, a risk of missing out on new sources of revenue, and losing market share to its competitors.

How Tic:Toc delivers instant home loans with MuleSoft

tic-toc-mobile-app

Tic:Toc, an Australian fintech company, has been working to create a fully automated online home loan application system since its conception in 2015. By removing inefficiencies in the home loan approval and fulfillment process, the company launched its platform in July 2017, enabling customers to easily submit loan applications online to receive instant decisions on their applications. 

Have a safe microservice journey!

mountains road

An architecture needs to bend, not break, as new innovations, best practices, and needs emerge. In this post, I’ll explore the broader landscape we are traveling to support that agility.