Businesses of all industries and sizes can understand the growing importance of a single, unified customer view. Financial institutions in particular are realizing the advantages of an aggregated representation of customers’ personal data and behavior such as previous interactions, history, purchases, etc. to better serve their customers.
CIOs and IT departments have one common goal: to increase efficiency through technology. One way to reach this goal is by investing in the employee experience. When companies invest in a better digital workplace, their employees become more productive and ultimately drive 30% more revenue growth. Sounds pretty good, right?
But delivering a connected employee experience is hard. Enterprises need to develop applications that are both highly functional and fueled by data.
To provide you with the best posts from the past month to go back and read, here are the five most popular blog posts in July 2019:
When EDI first came into use, supply chains were simpler, with a limited number of suppliers. Now, thanks to globalization and specialized manufacturing, there might be hundreds of suppliers in a supply chain. And, as prices change, businesses move overseas, and market conditions evolve, these suppliers change as well.
As mentioned in my first post in this blog series, one of the 10 largest banks in the world found itself burdened with a complex, tightly coupled technology environment, leading to operational inefficiencies, a risk of missing out on new sources of revenue, and losing market share to its competitors.
Tic:Toc, an Australian fintech company, has been working to create a fully automated online home loan application system since its conception in 2015. By removing inefficiencies in the home loan approval and fulfillment process, the company launched its platform in July 2017, enabling customers to easily submit loan applications online to receive instant decisions on their applications.
An architecture needs to bend, not break, as new innovations, best practices, and needs emerge. In this post, I’ll explore the broader landscape we are traveling to support that agility.