Abbey Cahill is a Talent and Product Marketing Intern at MuleSoft 

MuleSoft’s tagline “Connect Anything, Change Everything” struck a chord the first time I heard it. I’m a student at Dartmouth, where I study English and Studio Art, both subjects that seemingly have nothing to do with enterprise software. Everyone who knows me well was surprised that I was so excited about API-led connectivity that I applied for a corporate and product marketing internship at MuleSoft.

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Since we created the Global Delivery Services Center (GDSC), I keep getting the same question: “Mariano, why is your hair so awesome?”

Just kidding! Because I work in our Buenos Aires office, which primarily houses engineers responsible for building the core components of Anypoint Platform, I get a lot of questions about what being on a “Services team” really means.

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This week, we sat down with Andrés Curcio, a Software Developer in Test on our Core Services Testing team in our Buenos Aires, Argentina office. Our Engineering teams are small and cross-functional, so testers have the opportunity to lead both team-related and product-specific responsibilities. They partner and collaborate with front- and back-end engineers across teams in order to improve our testing processes.

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This week, we sat down with Tia Gaffen, Regional Lead of Account Development in the North to provide readers with an insight into our sales leadership team. Read on to learn about her favorite thing about working on the Account Development team at MuleSoft, the most interesting problem she is working on right now, and more! 

What is your favorite thing about working on the Account Development team at MuleSoft? 

I am constantly learning. We have regular sessions to develop our skills as coaches, leaders, and salespeople.

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MuleSoft was just rated the #1 Top Workplace for mid-sized companies in the Bay Area by the Bay Area News Group, our fifth consecutive year on this list—and we’re pretty excited about it! The reason this award means so much to us is that it’s based entirely on employee surveys, so the 350+ Muleys in our San Francisco HQ all had awesome things to say about why they love coming to work every day. We were also named in the top 10 Best Places to Work by the San Francisco Business Times and Silicon Valley Business Journal, and it’s our third time being recognized on the list.

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Here at MuleSoft, we are committed to providing a workplace where everyone has equal opportunity and is fully supported to do their best work. We’re proud signers of the Equal Pay Pledge, and today, in honor of International Women in Engineering Day, we’re excited to celebrate by introducing you to one of the many women on our global Engineering team, Ana Felisatti from our Buenos Aires office.

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I work as a Product Manager for the Platform Core Services team at MuleSoft. My team works primarily on Identity and Access Management services, platform sign ups and logins, audit logging, and entitlement services. My team is unique in that the consumers of our services vary from external customers to internal teams such as Support, Sales Ops, Finance, and Product teams. We are like the glue that holds the different components of Anypoint Platform together.

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Tell us about your role at MuleSoft.

I am a Senior Software Engineer in Test. I have two jobs: I am the Product Owner of Central Automation and the Lead Engineer in the Engineering Services team.

The Central Automation team’s mission is to support the engineering team with their Test Automation debt, from Unit to end-to-end. On the other hand, Engineering Services is a small team and its mission is to enable engineering teams to deliver high-quality software within a short period, by leveraging and optimizing tools and practices.

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What is the most interesting problem you’re working on solving right now?

That’s a good one! I would say it’s working together with my customers to structure a successful MuleSoft journey for them. This includes combining both the technical and organizational aspects of the journey, as well as prioritizing projects, and outlining KPI’s, prerequisites, and success factors. Since MuleSoft is a technology company, some customers often don’t take the above factors into account. Still, they’re crucial to the customers’ success. The most interesting (and challenging) aspect is diving deep into the customer’s world, looking where MuleSoft can add value, and then analyzing what is required from both sides to realize that value. In short, you’re building bridges between IT and Business departments.

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It all started with a simple question from my boss: “Steve, would you like to be in charge of a hackathon at MeetUp?” On the surface, it seemed like an innocuous request since MuleSoft Engineering typically does hackathons about twice a year or so.  “Sure,” I thought. “I’ll just get the engineers to self-organize into project teams, order them some pizza, and then sit back and relax while the amazing projects come rolling in.” However, I quickly realized that there was much more to this hackathon than initially met the eye; it would take a considerable amount of careful planning and preparation by a dedicated team of people to pull it off.

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