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Waiting on hold, being transferred from agent to agent, dealing with delayed response times – only to be told that the answer that you need is locked up in a system that can’t be accessed.

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As a customer, this feeling is far too familiar and happens way too often. For organizations, the solution lies within automation. 

An end-to-end automation strategy enables everyone in your organization – from developers to business users – to accelerate digital business by automating processes across any system from your mainframe to your CRM. In this episode of CIOs Unfiltered, I sat down with Shaun Clowes, MuleSoft’s Chief Product Officer, to unpack just how powerful an automation strategy can be when it comes to driving seamless customer and employee experiences.

Tune in as he breaks down:

  • What end-to-end automation means, and how it enables you to transform core business processes across your front, middle, and back office while maintaining visibility and governance.
  • Why automation presents an opportunity for non-developers in your organization to securely participate in innovation, transforming your employee and customer experiences without additional development resources.
  • How to get started on building an automation program that delivers tangible business value for your organization.


Shaun Clowes

Chief Product Officer, MuleSoft


Vicky Wells

CIOs Unfiltered, MuleSoft

Interested in continuing the conversation on automation? Join us at MuleSoft CONNECT at the end of June. You can learn more information and register to attend online for free by visiting