Skip to content
Skip to main content
  • Products
    For IT TeamsAnypoint Platform World’s #1 integration and API platform
    Integration Code Builder Exchange Connectors MCP Support
    API management Flex Gateway API Governance Monitoring API Manager
    See all
    Try for free Sign up to Anypoint Platform Download Anypoint Code Builder, Studio, Mule
    For Business Teams MuleSoft for Flow: Integration Point to point integration with clicks, not code MuleSoft IDP Extract unstructured data from documents with AI MuleSoft RPA Automate tasks with bots Dataloader.io Securely import and export unlimited Salesforce data
    For AI MuleSoft for Agentforce Power Agentforce with APIs and actions Einstein for MuleSoft Build integrations and automations faster using natural language MuleSoft for AI Connect data and automate workflows with AI
    A graphic of MuleSoft MCP Support

    MuleSoft MCP Support is now available

    Learn how to transform your APIs to agent ready assets in minutes.
    Learn more
  • Solutions
    Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team MuleSoft AI Connect data and automate workflows with AI
    Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs Small business Unlock AI-powered success for your small business
    By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail Consumer goods
    By Initiative B2B EDI integration DevOps eCommerce Event-Driven Architecture iPaaS Legacy system modernization Microservices Move to the cloud Omnichannel SaaS integration Single view of customer
    See all solutions
    An image of the ebook cover: Create Connected Experiences with MuleSoft + AI

    Create connected experiences with AI

    Learn the critical steps to developing an AI strategy and foundation.
    Read more
  • Services
    Training Courses Certifications Training credits
    Customer success MuleSoft Catalyst Business Value Services
    Support Help Center Community Forums Resources
    An image of the ebook cover: 3 Predictions for the Future of Connected AI Agents

    Future of connected AI agents

    Discover how to prepare for the future of autonomous AI agents.
    Read more
  • Resources
    Featured Resources Customer stories Newsroom Newsletter sign-up
    Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog API University
    See all resources
    Events MuleSoft Connect:AI MuleSoft at Dreamforce MuleSoft at TrailblazerDX Community Meetups All events
    A graphic showing the keynote presentation at Connect:AI

    The world of AI is a world of APIs

    Relive the best moments from Connect:AI with 20+ on-demand sessions.
    Start watching
  • Developers

    Getting started Community Training Tutorials Documentation

  • Partners
    For customers Find a partner For partners Become a partner
Contact Us 1-800-596-4880
  • Login
    Anypoint Platform Composer Help Center
  • Free trial
  • Products
    For IT TeamsAnypoint Platform World’s #1 integration and API platform
    Integration Code Builder Exchange Connectors MCP Support
    API management Flex Gateway API Governance Monitoring API Manager
    See all
    Try for free Sign up to Anypoint Platform Download Anypoint Code Builder, Studio, Mule
    For Business Teams MuleSoft for Flow: Integration Point to point integration with clicks, not code MuleSoft IDP Extract unstructured data from documents with AI MuleSoft RPA Automate tasks with bots Dataloader.io Securely import and export unlimited Salesforce data
    For AI MuleSoft for Agentforce Power Agentforce with APIs and actions Einstein for MuleSoft Build integrations and automations faster using natural language MuleSoft for AI Connect data and automate workflows with AI
    A graphic of MuleSoft MCP Support

    MuleSoft MCP Support is now available

    Learn how to transform your APIs to agent ready assets in minutes.
    Learn more
  • Solutions
    Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team MuleSoft AI Connect data and automate workflows with AI
    Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs Small business Unlock AI-powered success for your small business
    By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail Consumer goods
    By Initiative B2B EDI integration DevOps eCommerce Event-Driven Architecture iPaaS Legacy system modernization Microservices Move to the cloud Omnichannel SaaS integration Single view of customer
    See all solutions
    An image of the ebook cover: Create Connected Experiences with MuleSoft + AI

    Create connected experiences with AI

    Learn the critical steps to developing an AI strategy and foundation.
    Read more
  • Services
    Training Courses Certifications Training credits
    Customer success MuleSoft Catalyst Business Value Services
    Support Help Center Community Forums Resources
    An image of the ebook cover: 3 Predictions for the Future of Connected AI Agents

    Future of connected AI agents

    Discover how to prepare for the future of autonomous AI agents.
    Read more
  • Resources
    Featured Resources Customer stories Newsroom Newsletter sign-up
    Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog API University
    See all resources
    Events MuleSoft Connect:AI MuleSoft at Dreamforce MuleSoft at TrailblazerDX Community Meetups All events
    A graphic showing the keynote presentation at Connect:AI

    The world of AI is a world of APIs

    Relive the best moments from Connect:AI with 20+ on-demand sessions.
    Start watching
  • Developers

    Getting started Community Training Tutorials Documentation

  • Partners
    For customers Find a partner For partners Become a partner
  • Contact
    By phone 1-800-596-4880
    Online Contact Us
  • Login
    Anypoint Platform Composer Help Center
Free trial
Link to MuleSoft Twitter profile Link to MuleSoft Linkedin profile Link to MuleSoft Facebook page Link to MuleSoft Instagram profile Link to MuleSoft Videos platform Link to MuleSoft Twitch profile

© Copyright 2025 Salesforce, Inc. All rights reserved.

MuleSoft Blog MuleSoft Blog
  • Automation
  • Learn APIs
  • Integration strategy
  • Dev guides
  • News
  • Series
Home > Articles by: Desmond Wong

Desmond Wong

Desmond Wong is a Senior Product Marketing Manager at MuleSoft leading Cross-Cloud Programs. He's focused on how MuleSoft and Salesforce work together to deliver a truly connected Customer 360.
wtnyc-recap-blog
Events

Integration, Automation, and APIs Forge Business Growth While Cutting Costs 

Economic uncertainties and increasing customer expectations are challenging businesses today. Asked to do more with less, you need technology to help you increase efficiency,
Desmond Wong profile image
Desmond Wong
16 mins read | December 15, 2022
Salesforce nyc world tour blog
News

Don’t Miss MuleSoft at the Salesforce World Tour NYC

It’s time to learn, connect, have fun, and give back in one of the epicenters of customer success. Success Now World Tour is coming
Desmond Wong profile image
Desmond Wong
7 mins read | November 15, 2022
Salesforce integration

Creating connected experiences in the all-digital world: Highlights from Dreamforce ‘21

In today’s all-digital world, our customers expect consistent, connected, and personalized experiences. Nearly 60% of customer interactions became digital when the pandemic hit, nearly
Desmond Wong profile image
Desmond Wong
5 mins read | October 4, 2021

Newsletter

Get the latest news delivered to your inbox

Subscribe

Report

Choose a Gartner Leader in API management and iPaaS
Download report
Also of Interest
  • 11 New Anypoint Connectors: RPA & Event Streaming
  • MuleSoft Accelerator for Retail: Create a customer 360 profile
  • Deliver customer 360 faster with MuleSoft Accelerator for Financial Services

mainfooter

  • Products
    • Anypoint Platform
    • MuleSoft Composer
    • MuleSoft RPA
    • MuleSoft IDP
    • Start a free trial
    • Download Studio
  • Solutions
    • API management
    • Integration
    • Automation
    • Artificial Intelligence
    • See all solutions
  • Services
    • Training
    • Certification
    • MuleSoft Catalyst
    • Business Value Services
  • Support
    • Help Center
    • Community
    • Tutorials
    • Documentation
    • Quick start guides
    • Contact us
  • Resources
    • Webinars
    • Demos
    • Videos
    • Analyst reports
    • eBooks
    • Whitepapers
    • Infographics
    • Articles
    • Blog
  • Explore more
    • New release features
    • Customer stories
    • Events
    • Partners
    • Newsroom
    • Newsletter sign-up
    • Careers
Legal Terms of Service Privacy Trust Contact Responsible Disclosure

Your Privacy Choices

© Copyright 2025 Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners. Salesforce, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Link to MuleSoft Linkedin profile Link to MuleSoft Twitter profile Link to MuleSoft Instagram profile Link to MuleSoft Facebook profile Link to MuleSoft Videos platform Link to MuleSoft Twitch profile

You have been redirected

You have been redirected to this page because Servicetrace has been acquired by MuleSoft. Click here to learn more.