Patterns for co-creating value in the API ecosystem

API ecosystems

As the API economy matures, not only are more and more companies publishing their digital services through APIs; an increasing number of organizations are working together to deliver API-based products that are mutually beneficial for themselves, and valuable for their collective customers.

Continuous API management

Continuous API Management

O’Reilly Media published its first book on API management in December of last year. I sat down with the book’s authors to explore some of the core concepts of the book.

Experience APIs ownership and governance model

API-led connectivity

This last post in the API ownership series looks into ownership of Experience APIs.

Process APIs ownership and governance model

API-led connectivity

Part three of this API ownership blog series is all about Process APIs – let’s get into it!

System APIs ownership and governance model

API-led Connectivity

In assigning ownership of System APIs, one should consider the near and long term goals for the shared System API.

API ownership for the modern enterprise

API ownership enterprise

As a guide for developing an ownership model that makes sense for your enterprise, it’s helpful to consider how the API will be used in a business context.

5 traits of successful API products

5 traits API products

The web is littered with good API intentions gone wrong. Too many businesses have realized they “need APIs” and created them as a tick-the-box feature without thinking about their broader strategic value. One critical difference between the businesses that succeed and those that don’t is the underlying approach by which APIs are planned and conceived.  Put simply: Is the API a project or a product?

CIO perspective: We all recognize the importance of data to the customer experience, so why can’t we get it right?

December 12 2018

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CIO perspective data management

I began my career in retail technology in 1992, a few years before Amazon began selling books online and would, as we all know, go on to forever redefine retail and consumer behavior. In all that time, data about customers, inventory, service, and marketing simmered below the surface of retail organizations — never rising to the level of prioritization that would have empowered us to leverage it to full effect.

Organizing API ecosystems to drive better customer experiences

Organize API economy

In 1989, when Jan Carlzon, the now former CEO of Scandinavian Airlines (SAS), published his book Moments of Truth, he posited that a customer’s journey with any organization involves an untold number of seminal moments, each of which possesses the power to make or break that company’s future with that customer. Yet, somehow, long after his book was published, if you ask anyone who regularly travels by air about their experiences,

To deliver on AI’s promise: Take the brain from the jar

December 4 2018

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AI application network

Companies need to take the AI brain “out of the jar”; using application networks that enable AI to plug in and out of any data source or capability.