5 traits of successful API products

5 traits API products

The web is littered with good API intentions gone wrong. Too many businesses have realized they “need APIs” and created them as a tick-the-box feature without thinking about their broader strategic value. One critical difference between the businesses that succeed and those that don’t is the underlying approach by which APIs are planned and conceived.  Put simply: Is the API a project or a product?

CIO perspective: We all recognize the importance of data to the customer experience, so why can’t we get it right?

December 12 2018

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CIO perspective data management

I began my career in retail technology in 1992, a few years before Amazon began selling books online and would, as we all know, go on to forever redefine retail and consumer behavior. In all that time, data about customers, inventory, service, and marketing simmered below the surface of retail organizations — never rising to the level of prioritization that would have empowered us to leverage it to full effect.

Organizing API ecosystems to drive better customer experiences

Organize API economy

In 1989, when Jan Carlzon, the now former CEO of Scandinavian Airlines (SAS), published his book Moments of Truth, he posited that a customer’s journey with any organization involves an untold number of seminal moments, each of which possesses the power to make or break that company’s future with that customer. Yet, somehow, long after his book was published, if you ask anyone who regularly travels by air about their experiences,

To deliver on AI’s promise: Take the brain from the jar

December 4 2018

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AI application network

Companies need to take the AI brain “out of the jar”; using application networks that enable AI to plug in and out of any data source or capability.

A practical guide to winning in the API economy

API economy

When an organization uses APIs to build new products, new business channels, and new business models in ways that ultimately produce new revenue or other measurable value, that organization is often said to be “monetizing its APIs.”

Using APIs to build a single view of customers

November 14 2018

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connected-customer

The pace of change in customers’ expectations in an always-on, always-connected world has never been higher.

Should businesses bank on APIs to solve the legacy conundrum?

November 8 2018

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Bank APIs

It is imperative for banks and other financial services businesses to ‘go digital’, in response to legislation (i.e., PSD2) and to increasing pressure from smaller, more nimble fintechs.

What are perceived and actual security concerns for APIs?

security concern apis

APIs are rapidly becoming one of the most important infrastructural layers of the Internet while at the same time becoming a critical component of modern day attacks. They are difficult to secure and determined hackers are extremely tenacious in finding ways to exploit them. Despite what some people — even experts — would lead you to believe, there are no silver bullets. That said, when proactively managed and secured, the efficacy of APIs greatly outweighs the risks associated with deploying them.

How to build for change in a cloudy world

building for change in a cloudy world mulesoft

The cloud market is on the rise, with organizations drawn to the promise of increased agility, reduced costs and improved operational efficiency. According to Gartner, the worldwide public cloud services market is projected to grow 21.4 percent, from $153.5 billion in 2017 to $186.4 billion in 2018. Yet, while most organizations are using multiple clouds or deploying hybrid cloud environments, it is rarely part of a thought-out strategy. More often than not,

Solving the multicloud integration conundrum

multicloud apis

The benefits of moving to the cloud have been long praised across industries. As organisations jump on the cloud bandwagon to improve everything from operational efficiency to business agility, it’s not surprising to find IDC forecast that cloud spending will reach $554 billion by 2021.

More and more, organisations are moving away from traditional monolithic software in favour of best-of-breed SaaS applications that provide ultra-specialised functionality. By taking advantage of smaller,