COVID-19 has brought unprecedented challenges across all industries, but its impact on healthcare is unparalleled. Without access to testing centers or vaccines, patients and citizens are left with many unanswered questions.
These unanswered questions have a sizable impact on healthcare — a significant being the contact centers. Hospitals across the globe are hit with higher call volumes than ever before by patients who rightfully want to know if they should come into the hospital to be tested,
During the crisis, many businesses have rallied around three priorities as they look to a new normal:
Ensuring business continuity:
Empowering the digital workforce:
Using technology to transform:
With Anypoint Connectors, you can accelerate your journey by easily integrating with third-party applications — all out-of-the-box. Improve your data connectivity to make your organization more agile, create seamless experiences for your digital workforce by integrating employee lifecycle systems,
The service landscape is continuously evolving. Today, 72% of customers expect service agents to have access to all of their information; yet, 70% of service agents can’t find the customer information they need to do their job on one screen. Customer service organizations must meet ever-rising customer standards for fast, personalized, and connected engagement that requires access to service anytime and anywhere. Agents not only need tools to help their customers,
When you need to build an application and get it into production quickly, a template-driven, drag-and-drop development platform can save you hours of time. To streamline the integration process, MuleSoft has developed templates for Anypoint Flow Designer, packaging recurrent patterns to help developers work faster.
Templates are pre-built applications for common use cases that can be launched with just a few clicks and be configured via an intuitive interface.
To achieve efficient implementations with Async APIs, the need for new protocols and exchange patterns has become critical. Which is why we are excited to announce the release of the Mule WebSockets connector!
A WebSocket is a bi-directional, full-duplex, and persistent connection that is established on top of your existing HTTP infrastructure. Now, you no longer need to open new ports, modify firewalls, routers, or support new protocols.
With MuleSoft and Salesforce now together as one company, we now have an unparalleled opportunity to collaborate on new products and solutions to deliver joint value for customers. This has been a key area of focus for us, and we are excited to announce our first joint solution, MuleSoft Accelerator for Salesforce Service Cloud and B2C Commerce Cloud.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.