The Secret Agents of Service: How Agentforce Service Agents Improve Customer Operations

As the customer service landscape evolves, a new era of AI-powered agents transforms how businesses interact with and delight their customers. From traditional human agents to generative AI and now autonomous, enterprise-integrated AI agents, we are witnessing a seismic shift in the field of customer support.  This evolution opens up a world of possibilities, enabling […]

How Does MuleSoft Amplify Data Cloud Capabilities? 

With rapid AI developments, a strategic approach to integrating and harmonizing data is essential. AI requires comprehensive, accurate, and timely data to deliver effective results. However, connecting this data across disparate systems remains a significant challenge, with 95% of decision-makers citing integration as the primary barrier to successful AI implementation.  These challenges arise from the […]

How MuleSoft AI Chain Transforms the Healthcare and Life Sciences (HLS) Industry

The healthcare and life sciences (HLS) industry is at a transformative crossroads, with the rapid evolution of artificial intelligence (AI) presenting significant opportunities to enhance patient outcomes, streamline operations, and accelerate research. However, for AI initiatives to reach their full potential, access to comprehensive, accurate, and integrated data is essential. This is where MuleSoft AI […]

MuleSoft AI Chain: Welcoming the Era of Autonomous Agents

AI technology is evolving in waves, with each new advancement in industrial, predictive, and generative AI offering previously impossible capabilities and opportunities. Today, autonomous agents represent another big leap forward in the evolution of AI.  Autonomous agents are advanced AI apps that are capable of understanding and responding to human inquiries without human intervention. Unlike […]

Introducing Einstein for Intelligent Document Processing

Businesses handle an ever-increasing volume of documents, from invoices and contracts to customer records and reports. And while every document holds valuable information, extracting, analyzing, and processing this data has traditionally required a great deal of manual effort. But it doesn’t have to be that way anymore. MuleSoft’s new Einstein for Intelligent Document Processing (IDP) is […]

3 Ways Composability Enables AI

The ever-evolving nature of AI brings new capabilities and opportunities for intelligence, insights, and automation. Modern companies need an AI strategy that can adapt to these constant changes, and this strategy should be grounded in robust data and supported by secure, stable integrations.  Composability is a crucial element in adapting to and leveraging new AI […]

MuleSoft Direct for Data Cloud: Unlocking Knowledge for AI

AI has the potential to transform customer experiences. However, despite IT leaders recognizing the value and imperative of AI, many companies still struggle to realize the benefits. One significant hurdle is integration challenges. For AI to be effective, it needs secure access to data from many different sources and across a variety of formats, including […]

Introducing the Anypoint Code Builder October 2024 Release

Fresh off the excitement of Dreamforce 2024, we’re thrilled to introduce the October 2024 release of Anypoint Code Builder, packed with powerful new capabilities to supercharge API and integration development. We are committed to continuously improving Anypoint Code Builder to help optimize the developer experience, and this latest release is no exception. From full AsyncAPI […]