Artificial intelligence integration has already shown immense promise in the ever-evolving customer service landscape. We’ve previously discussed how centaur teams – where AI collaborates with human agents – can alleviate workloads and equip agents with the information they need for swift, confident issue resolution. But the potential of AI goes far beyond mere assistance. Imagine […]
Harnessing the power of data to drive business insights and innovation is paramount to business success. To have any chance of staying ahead, everyone needs to be able to capture, transform, and activate data from many sources. Salesforce Data Cloud and MuleSoft combine to create a powerful synergy that redefines what’s possible with your data. […]
Muleys: The term coined to encompass the group of incredibly enthusiastic and endlessly passionate people which we’re lucky enough to call our MuleSoft community. Without your support, it would be a lot harder to do what we do. Case in point? The collection of platform services sessions we’ve hosted over the past six months. There have been […]
MuleSoft’s approach to monitoring and observability emphasizes the critical importance of these functions in enterprise integration. Unlike traditional integration platforms that offer limited insights through basic dashboards, MuleSoft’s Anypoint Monitoring provides rich, customizable insights to proactively address system health issues.
CloudHub 2.0 is an improved version of its predecessor, offering better features like automatic scaling and stronger security. Learn about the benefits and need for Java 17 with CloudHub 2.0 for better performance and security from a MuleSoft Ambassador who has already made the switch!
With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This is where the combined power of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft come into play, creating a customer service ecosystem that’s truly greater than the sum of its parts. […]
Discover how centaur teams powered by Service Cloud, MuleSoft, and Einstein are transforming customer service. Boost agent experience and customer satisfaction and tackle turnover!
Distributed tracing is essential for modern IT observability, offering a detailed view of application performance that surpasses traditional logs and metrics.
Picture this: Your organization has decided to move to SAP S/4HANA before ECC systems are retired in 2027. First, you want an idea of what the process will entail so you can be prepared.
Discover how MuleSoft’s Telemetry Exporter for Runtime Fabric enhances application monitoring and observability. Now generally available, integrate seamlessly with OpenTelemetry for improved IT infrastructure.