Many businesses today are trying to augment and improve their customer, partner, and employee experiences by leveraging artificial intelligence and bots, yet grapple with the issue of cybersecurity. We’ve all heard of the numerous accounts of cybercriminals taking advantage of chat APIs, social network application vulnerabilities, and increasingly sophisticated phishing campaigns. However, the majority of cybersecurity hacks are still accomplished in a rather old-fashioned manner — through the use of stolen credentials.
Consumer technology moves fast. What’s shiny and new one day can quickly become a relic of the past when the next innovation or iteration comes along. Unfortunately, enterprises don’t have the luxury of simply plugging and unplugging technology into their digital ecosystem the way we as consumers unplugged our Sony Walkmans in favor of iPods and iPhones. This is especially true as we look to artificial intelligence (AI). AI has the potential to produce game-changing business outcomes based on data stored in legacy systems—if enterprises can figure out how to make it work.
Organizations today are under increasing pressure to move faster to stay relevant. It requires CIOs to embrace a new way of thinking about IT, one that distributes the IT function throughout the business rather than concentrates it in a single team.
