Skip to content
    • Skip to main content
    • Products
      For IT TeamsAnypoint Platform World’s #1 integration and API platform
      Integration Studio Exchange Connectors Partner Manager
      API management Flex Gateway API Governance Monitoring API Manager
      See all
      Try for free Sign up to Anypoint Platform Download Anypoint Code Builder, Studio, Mule
      For Business Teams MuleSoft Composer Connect apps and data instantly MuleSoft RPA Automate tasks with bots MuleSoft IDP Extract unstructured data from documents with AI Dataloader.io Securely import and export unlimited Salesforce data
      A graphic of the Gartner Magic Quadrant for iPaaS and API Management

      Gartner names MuleSoft a Leader

      Read reports
    • Solutions
      Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team MuleSoft AI Connect data and automate workflows with AI
      Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs IBM Accelerate flexibility and connection with IBM
      By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail Consumer goods
      By Initiative B2B EDI integration DevOps eCommerce Event-Driven Architecture iPaaS Legacy system modernization Microservices Move to the cloud Omnichannel SaaS integration Single view of customer
      See all solutions
      An image of the ebook cover: Create Connected Experiences with MuleSoft + AI

      Create connected experiences with AI

      Learn the critical steps to developing an AI strategy and foundation.
      Read more
    • Services
      Training Courses Certifications Training credits
      Customer success MuleSoft Catalyst Business Value Services
      Support Help Center Community Forums Resources
      An image of the ebook cover: 3 Predictions for the Future of Connected AI Agents

      Future of connected AI agents

      Discover how to prepare for the future of autonomous AI agents.
      Read more
    • Resources
      Featured Resources Customer stories CIO webcast Developer podcast News
      Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog API University
      See all resources
      Events MuleSoft Connect:AI MuleSoft at Dreamforce MuleSoft at TrailblazerDX Community Meetups All events
      A graphic showing the keynote presentation at Connect:AI

      The world of AI is a world of APIs

      Relive the best moments from Connect:AI with 20+ on-demand sessions.
      Start watching
    • Developers

      Getting started Community Training Tutorials Documentation

    • Partners
      For customers Find a partner For partners Become a partner
    Contact Us 1-800-596-4880
    • Login
      Anypoint Platform Composer Help Center
    • Free trial
    • Products
      For IT TeamsAnypoint Platform World’s #1 integration and API platform
      Integration Studio Exchange Connectors Partner Manager
      API management Flex Gateway API Governance Monitoring API Manager
      See all
      Try for free Sign up to Anypoint Platform Download Anypoint Code Builder, Studio, Mule
      For Business Teams MuleSoft Composer Connect apps and data instantly MuleSoft RPA Automate tasks with bots MuleSoft IDP Extract unstructured data from documents with AI Dataloader.io Securely import and export unlimited Salesforce data
      A graphic of the Gartner Magic Quadrant for iPaaS and API Management

      Gartner names MuleSoft a Leader

      Read reports
    • Solutions
      Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team MuleSoft AI Connect data and automate workflows with AI
      Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs IBM Accelerate flexibility and connection with IBM
      By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail Consumer goods
      By Initiative B2B EDI integration DevOps eCommerce Event-Driven Architecture iPaaS Legacy system modernization Microservices Move to the cloud Omnichannel SaaS integration Single view of customer
      See all solutions
      An image of the ebook cover: Create Connected Experiences with MuleSoft + AI

      Create connected experiences with AI

      Learn the critical steps to developing an AI strategy and foundation.
      Read more
    • Services
      Training Courses Certifications Training credits
      Customer success MuleSoft Catalyst Business Value Services
      Support Help Center Community Forums Resources
      An image of the ebook cover: 3 Predictions for the Future of Connected AI Agents

      Future of connected AI agents

      Discover how to prepare for the future of autonomous AI agents.
      Read more
    • Resources
      Featured Resources Customer stories CIO webcast Developer podcast News
      Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog API University
      See all resources
      Events MuleSoft Connect:AI MuleSoft at Dreamforce MuleSoft at TrailblazerDX Community Meetups All events
      A graphic showing the keynote presentation at Connect:AI

      The world of AI is a world of APIs

      Relive the best moments from Connect:AI with 20+ on-demand sessions.
      Start watching
    • Developers

      Getting started Community Training Tutorials Documentation

    • Partners
      For customers Find a partner For partners Become a partner
    • Contact
      By phone 1-800-596-4880
      Online Contact Us
    • Login
      Anypoint Platform Composer Help Center
    Free trial
    Link to MuleSoft Twitter profile Link to MuleSoft Linkedin profile Link to MuleSoft Facebook page Link to MuleSoft Instagram profile Link to MuleSoft Videos platform Link to MuleSoft Twitch profile

    © Copyright 2024 Salesforce, Inc. All rights reserved.

    MuleSoft Blog MuleSoft Blog
    • Automation
    • Learn APIs
    • Integration strategy
    • Dev guides
    • News
    • Series
    Home > Articles by: Dan Owen

    Dan Owen

    Dan leads MuleSoft's APAC Customer Success Architecture team to enable our customers to adopt MuleSoft and an API-led connectivity architecture approach.
    Finserv Blog Industry
    Digital transformation

    Insights from a VP’s customer engagements: Digital transformation in financial services

    We seem to roll from one major external impact to the next in a quickening cycle – all while continuing to meet customer demands.
    Dan Owen
    11 mins read | August 24, 2022
    Careers & culture

    Panel discussion: Building a career in APIs and integration

    During a virtual Sydney MuleSoft Meetup, I led a panel discussion with members of the MuleSoft Community including customers, partners, and Muleys from different
    Dan Owen
    22 mins read | January 13, 2021
    IT management

    Creating a positive customer service experience during COVID-19

    Remember the good old days when eCommerce and social media were just getting big? ECommerce led to more touchpoints for businesses to connect with
    Dan Owen
    15 mins read | April 23, 2020
    API security

    Digital, data, and security: fundamental principles of government

    In my last blog, I discussed a few ways governments can create citizen journeys with API-led connectivity to address the inertia caused by legacy
    Dan Owen
    8 mins read | November 8, 2019
    API-led connectivity

    API-led connectivity for digital governments supporting citizen journeys

    In my previous blog posts, I outlined a number of concepts and challenges faced across governments building digital ecosystems. With those building blocks, how
    Dan Owen
    6 mins read | September 17, 2019
    digital government
    Business

    Security, APIs, and the future of government services

    As I mentioned in my previous blog post, it seems that delivering real digital government services are being held back for two principal reasons:
    Dan Owen
    9 mins read | June 28, 2019
    citizen on government mobile app
    Integration strategy

    Citizen journeys in a digital government

    As governments collect and share my data more freely across departments, they support the cross-departmental needs of my citizen requirements, organizing themselves to serve
    Dan Owen
    11 mins read | April 30, 2019

    Newsletter

    Get the latest news delivered to your inbox

    Subscribe

    Report

    Choose a Gartner Leader in API management and iPaaS
    Download report
    Also of Interest
    • MuleSoft Catalyst
    • API
    • Insights from a VP’s customer engagements: Digital transformation in the finserv industry

    mainfooter

    • Products
      • Anypoint Platform
      • MuleSoft Composer
      • MuleSoft RPA
      • MuleSoft IDP
      • Start a free trial
      • Download Studio
    • Solutions
      • API management
      • Integration
      • Automation
      • See all solutions
    • Services
      • Training
      • Certification
      • MuleSoft Catalyst
      • Business Value Services
    • Support
      • Help Center
      • Community
      • Tutorials
      • Documentation
      • Quick start guides
      • Ask an expert
    • Resources
      • Webinars
      • Demos
      • Videos
      • Analyst reports
      • eBooks
      • Whitepapers
      • Infographics
      • Articles
      • Blog
    • Explore more
      • Contact sales
      • Partners
      • Customer stories
      • Events
      • News
      • Careers
    © Copyright 2024 Salesforce, Inc. All rights reserved. Privacy Privacy Shield Terms

    Your Privacy Choices
    Link to MuleSoft Linkedin profile Link to MuleSoft Twitter profile Link to MuleSoft Instagram profile Link to MuleSoft Facebook profile Link to MuleSoft Videos platform Link to MuleSoft Twitch profile

    You have been redirected

    You have been redirected to this page because Servicetrace has been acquired by MuleSoft. Click here to learn more.