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Home > Articles by: Dan Owen

Dan Owen

Dan leads MuleSoft's APAC Customer Success Architecture team to enable our customers to adopt MuleSoft and an API-led connectivity architecture approach.
Finserv Blog Industry
Digital transformation

Insights from a VP’s customer engagements: Digital transformation in financial services

We seem to roll from one major external impact to the next in a quickening cycle – all while continuing to meet customer demands.
Dan Owen profile image
Dan Owen
11 mins read | August 24, 2022
Careers & culture

Panel discussion: Building a career in APIs and integration

During a virtual Sydney MuleSoft Meetup, I led a panel discussion with members of the MuleSoft Community including customers, partners, and Muleys from different
Dan Owen profile image
Dan Owen
22 mins read | January 13, 2021
IT management

Creating a positive customer service experience during COVID-19

Remember the good old days when eCommerce and social media were just getting big? ECommerce led to more touchpoints for businesses to connect with
Dan Owen profile image
Dan Owen
15 mins read | April 23, 2020
API security

Digital, data, and security: fundamental principles of government

In my last blog, I discussed a few ways governments can create citizen journeys with API-led connectivity to address the inertia caused by legacy
Dan Owen profile image
Dan Owen
8 mins read | November 8, 2019
API-led connectivity

API-led connectivity for digital governments supporting citizen journeys

In my previous blog posts, I outlined a number of concepts and challenges faced across governments building digital ecosystems. With those building blocks, how
Dan Owen profile image
Dan Owen
6 mins read | September 17, 2019
digital government
Business

Security, APIs, and the future of government services

As I mentioned in my previous blog post, it seems that delivering real digital government services are being held back for two principal reasons:
Dan Owen profile image
Dan Owen
9 mins read | June 28, 2019
citizen on government mobile app
Integration strategy

Citizen journeys in a digital government

As governments collect and share my data more freely across departments, they support the cross-departmental needs of my citizen requirements, organizing themselves to serve
Dan Owen profile image
Dan Owen
11 mins read | April 30, 2019

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