In my last blog, I discussed a few ways governments can create citizen journeys with API-led connectivity to address the inertia caused by legacy IT systems. We return to the second reason digital government services are held back: providing secure services. In this blog post, I’ll review the fundamentals of dealing with digital government services and how governments can create a better citizen experience through these fundamentals.

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In my previous blog posts, I outlined a number of concepts and challenges faced across governments building digital ecosystems. With those building blocks, how can we build a secure application network for governments to support the concept of citizen journeys?

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As I mentioned in my previous blog post, it seems that delivering real digital government services are being held back for two principal reasons: firstly, the inertia caused by legacy IT systems (the solution to be covered in my next post!), and, secondly, a lack of confidence in their own ability to provide a secure service, be it a concern for data breaches or lack of service (remember the Australian Census problems). 

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As governments collect and share my data more freely across departments, they support the cross-departmental needs of my citizen requirements, organizing themselves to serve me as one holistic government.

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