Data is at the core of transformation, yet 89% of IT leaders are still struggling with data silos
Around the world, companies are facing unprecedented disruption to their businesses and operations. This time of tremendous global change is putting the emphasis on digital business and the ability to adapt and connect to customers in new and meaningful ways. Organizations across industries are transforming to provide personalized, real-time healthcare, faster service agent time-to-resolution,
MuleSoft is continuously striving to increase the clock speed of digital transformation for our customers, and today we’re pleased to partner with leading robotic process automation (RPA) companies to make it even easier to automate repetitive tasks and unlock data from legacy UIs.
Just a few months ago at NRF 2020: Retail’s Big Show, I heard Ajay Banga, CEO and President of Mastercard say that humility must be at the heart of change and innovation. His statement gave me pause. It felt counterintuitive to the traditional view — that significant change or innovation stemmed primarily from intelligence, creativity, and experience — but it resonated with me. The truth is, so many challenges and opportunities arise from unexpected or unfamiliar situations where there isn’t an obvious solution.
Few trends have been at the fore more than digital transformation in recent years. Could 2020 be the year where reality finally catches up with the hype?
Recent research has revealed that nearly every organization is currently planning digital transformation initiatives, but there are still a number of challenges to overcome before most of them reach maturity.
MuleSoft recently published its global 2020 Connectivity Benchmark Report, surveying 800+ global IT leaders on the state of digital transformation. A large number of respondents from Greater China gave their insights displaying vast differences between Greater China and the global respondents, which can inform our local strategies.
Compared to our global findings, Greater China respondents report they have the highest increase in projects asked of them (43%). However, this group was also the least likely (30%) to say they successfully delivered on all of their projects last year.
Digital transformation is a major initiative already underway or kicking off this year for 92% of organizations. This transformation is critical to the company’s bottom line, as 72% of IT leaders predict their organization will lose revenue if they don’t digitally transform in the next 12 months.
To successfully digitally transform, integration is necessary. Functional teams drive innovative ideas, and hand-off their technical needs to IT. This leads to a backlog of integration tasks — as 94% of IT leaders reporting that the need for integration spans across the entire organization.
Your customer information lives in Salesforce; your product information lives in an ERP system, such as SAP. But, these systems don’t talk to each other. When a customer orders your product, how can you fulfill orders? On top of it all, you need to migrate to SAP S/4HANA — will that serve as an opportunity to solve some of your integration problems?
Screen-scraping technology has been used for many years to speed the extraction and input of data by automating the user interface (UI) of an application. Consider a person entering data into an application. When performing manual data input, this person will enter data via the keyboard which transfers that information to fields in the UI of an application. If the user has millions of data-points, they might be better off writing a macro that automates the cut-and-paste of these data-points from a spreadsheet to the application.
Customer expectations are constantly changing, which puts immense pressure on businesses to innovate or suffer the consequences. As a result, 97% of executives surveyed for the 2019 MuleSoft Connectivity BenchmarkReport say digital transformation is a top priority for their organization. To meet customer expectations, a company must be able to derive important insights from data, as well as automate and streamline its business processes. Unfortunately, the complexity of today’s IT landscape presents a paradox because,
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.