Real-time, all the time and the impact on customer experience

customer experience digital

We all seem to take it for granted now. We go to a retailer’s website or mobile application. We click on the product we want. Instantly, we have access to inventory levels, expanded product descriptions and specifications, what other people think about the product, related products or accessories, and alternatives to the product. Within a couple of clicks, we can make up our mind on a product, order it, and receive a confirmation of order acceptance.

How APIs can address legacy system challenges

December 18 2017

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legacy system challenges

It’s the classic question: should IT spend its time maintaining legacy investments or addressing legacy system challenges and creating new projects?            

In a recent survey, 90% of IT decision makers say legacy system challenges are holding their organizations back from using digital technologies to innovate or make improve IT efficiency, and over a third believe that legacy systems are a barrier to completing IT projects.  

It’s almost 2018. Where is your application network?

November 28 2017

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application network mulesoft

For a while now, what gets me up and out of bed each morning is a new and very different way of thinking about software and technology: the application network. Before I get into the why, let’s start with the what. What are application networks?

How MuleSoft helps customers succeed on Black Friday and Cyber Monday

mulesoft black friday cyber monday

The holiday shopping season is upon us, with Black Friday and Cyber Monday just around the corner. Last year, shoppers spent over $655.8 billion during Black Friday and that amount is expected to increase by 47% this year. And during Cyber Monday last year, shoppers spent a record-breaking $3.45 billion, a 12.1% increase from the previous year.

How the Speed of Change is Transforming the Way We Do Business

business speed

Every single day, I get a front-row seat to see how enterprise technology is transforming how we do business. And make no mistake, the world is changing more rapidly than ever before. The one thing that every company I work with has in common is everyone is trying to increase the clock speed of their business.

Physical, Virtual, Social: Is the Application Network Next?

August 28 2017

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application networks

Networks have always been at the heart of our society, defining our relationships, creating our experiences and ultimately shaping our lives. From the steam railways that enabled commerce between cities and towns, to the cables that paved the way for global communication over telephones and then the internet, networks have a history of redefining our way of life.  

More recently, the internet has given rise to virtual networks that allow us to connect to vast computing resources,

When iPaaS Goes Awry – Don’t accelerate your point-to-point connections

The Shortest Way

A recent report from Mckinsey revealed that when companies pursue digital transformation, the complexity of IT architecture increases.  This complexity doesn’t happen immediately. Most companies start the journey to digital transformation by adopting modern cloud applications like Salesforce, Workday, and ServiceNow. In isolation, these apps reduce complexity — but they need to be connected to other systems to be valuable.  Creating this value typically drives an increase in point-to-point connections, a reduction in the quality documentation,

Customer Success Story: House of Fraser’s Integration Strategy

retail success story

Julian Burnett, the CIO and an Executive Director at the House of Fraser, has a problem that many businesses can identify with. Legacy systems need to be modernized, supply chains have to be updated, new channels have to be brought online — change is happening at an incredibly rapid rate and must be addressed while keeping the business operational.

House of Fraser is a premium department store based in the UK, and like almost every other business on the planet,

Enterprise Darwinism and the Centre for Enablement

February 15 2017

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enterprise darwinism

As Charles Darwin famously said, “It is not the strongest of the species that survives, it is the one that is most adaptable to change.” Every industry is affected by digital transformation, and every company is grappling with how to cope. This is Enterprise Darwinism.

In response to these external changes, there is an emergence of IT teams evolving to think and operate differently. Before, IT was an order-taker – when a business unit needed anything to do with technology,

Are Application Networks the Key to Survival for Large Organizations?

January 30 2017

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application network

Large organizations aren’t nimble enough to launch new, innovative solutions to meet customer demands and get ahead of the competition.

The barriers to entry—for every industry— have evaporated. Start-ups are disrupting everything from financial services, to crowd-sourced insurance, to customizable health care, to shopping experiences. A new idea can be developed in the garage using powerful building blocks like unlimited cloud compute power, free dev tools, open APIs and open source components. New entrants build fast,