How digital is your business?

How digital is your business

Strategic digital transformation requires a mature integration capability and a network of connected applications.

Are your legacy systems living in the Jurassic Age?

legacy systems

A daily problem CIOs face is how to deal with legacy systemssystems built decades ago in what now feels like prehistoric times. Buried deep down in the depths of organizations live these scary, monolithic fossils—Mainframe-otops, ERP Rex, COBOL-odons and more—created in a much different world than the one we live in today. The challenge has now hit the radar of CEOs, as company leaders realize that they cannot innovate fast enough thanks to the cost and complexity of legacy systems.

Top 3 insights on building a connected customer experience

consumer connectivity insights

Customer experience is a key competitive differentiator for businesses across industries––from retail to banking. Every part of the business has an important role to play in delivering unique customer experiences; which is why the “business” and “IT” must now, more than ever, collaborate to create customer experiences that differentiate their brand from their competition.

What is a Center for Enablement (C4E)

center for enablement

Technology is important to enterprise success. However, the larger a company becomes, and the more technology projects it initiates, the more complexity and fragmentation arises in both business processes and the technology landscape. In order to deal with this difficult environment, companies often introduce rigorous management and control processes, but these can become overly rigid and calcify innovation and agility.

How Airbus is revolutionizing aircraft production using Anypoint Platform

airbus mulesoft

Airbus, a pioneer in aviation, has set the standard for safety, quality, and performance in the industry. Approximately 25,000 Airbus aircraft take off daily, that’s one aircraft that takes flight every 1.4 seconds. It is expected that, within the next 15 years, the number of customers who travel by air will double.

CIOs, here are the 3 secrets to building a great customer experience

customer experience secret

Customer behavior is changing, and expectations are now higher than ever. Successful organizations across various industries recognize that a customer-centric approach is necessary for competitive differentiation. The ability to provide innovative products and services to customers, while delivering a unique experience to customers, is top-of-mind for CIOs.

Announcing MuleSoft’s 2018 Tech Innovator winners

mulesoft tech award winners

Every day we hear amazing stories of our customers transforming their industries using Anypoint Platform. That is why this year, we introduced the MuleSoft Tech Innovator Awards to provide customers with the opportunity to showcase the innovations they have launched using Anypoint Platform––whether it is building transformative customer experiences, creating a new app, or releasing an innovative product or service.

Why organizations struggle to build a 360-degree customer view

360 degree customer view

Imagine that retailers, banks, and hospitals can access all data about their customers through a single interface––the data might include the last product a customer purchased (retailers), their financial information (banks), or their medical history (hospitals). This concept of a constantly refreshed, accurate, timely customer data layer is known as a 360-degree view of the customer.

How Alameda County unlocks real-time case management data using MuleSoft

alameda county mulesoft

Alameda County employs 9,000 employees working across 21 departments and agencies. The Information Technology Department (ITD) provides technology support for several departments and agencies, including the Sheriff, Superior Court, District Attorney, Probation Department, and the Public Defender, along with approximately 30 police departments and smaller agencies. ITD is responsible for managing the technology stack used by the above stakeholders and helps better enable data sharing between the different criminal justice partners.

Real-time, all the time and the impact on customer experience

customer experience digital

We all seem to take it for granted now. We go to a retailer’s website or mobile application. We click on the product we want. Instantly, we have access to inventory levels, expanded product descriptions and specifications, what other people think about the product, related products or accessories, and alternatives to the product. Within a couple of clicks, we can make up our mind on a product, order it, and receive a confirmation of order acceptance.