Seventy four percent of companies are going through some form of digital transformation. With percentages that high, there must be value buried somewhere in these initiatives, right? From my perspective, having worked as a strategic advisor and Global CIO for over 20 years, the value comes to those pursuing transformation.
The orchestration of system-to-system file transfers by enterprises with external trading partners (commonly known as B2B file transfer) has been around for decades; as far back as the beginning of standard network protocols.
A daily problem CIOs face is how to deal with legacy systems—systems built decades ago in what now feels like prehistoric times. Buried deep down in the depths of organizations live these scary, monolithic fossils—Mainframe-otops, ERP Rex, COBOL-odons and more—created in a much different world than the one we live in today. The challenge has now hit the radar of CEOs, as company leaders realize that they cannot innovate fast enough thanks to the cost and complexity of legacy systems.
Customer experience is a key competitive differentiator for businesses across industries––from retail to banking. Every part of the business has an important role to play in delivering unique customer experiences; which is why the “business” and “IT” must now, more than ever, collaborate to create customer experiences that differentiate their brand from their competition.
Technology is important to enterprise success. However, the larger a company becomes, and the more technology projects it initiates, the more complexity and fragmentation arises in both business processes and the technology landscape. In order to deal with this difficult environment, companies often introduce rigorous management and control processes, but these can become overly rigid and calcify innovation and agility.
Airbus, a pioneer in aviation, has set the standard for safety, quality, and performance in the industry. Approximately 25,000 Airbus aircraft take off daily, that’s one aircraft that takes flight every 1.4 seconds. It is expected that, within the next 15 years, the number of customers who travel by air will double.
Customer behavior is changing, and expectations are now higher than ever. Successful organizations across various industries recognize that a customer-centric approach is necessary for competitive differentiation. The ability to provide innovative products and services to customers, while delivering a unique experience to customers, is top-of-mind for CIOs.
Every day we hear amazing stories of our customers transforming their industries using Anypoint Platform. That is why this year, we introduced the MuleSoft Tech Innovator Awards to provide customers with the opportunity to showcase the innovations they have launched using Anypoint Platform––whether it is building transformative customer experiences, creating a new app, or releasing an innovative product or service.
Imagine that retailers, banks, and hospitals can access all data about their customers through a single interface––the data might include the last product a customer purchased (retailers), their financial information (banks), or their medical history (hospitals). This concept of a constantly refreshed, accurate, timely customer data layer is known as a 360-degree view of the customer.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.