CIOs and IT departments have one common goal: to increase efficiency through technology. One way to reach this goal is by investing in the employee experience. When companies invest in a better digital workplace, their employees become more productive and ultimately drive 30% more revenue growth. Sounds pretty good, right?
But delivering a connected employee experience is hard. Enterprises need to develop applications that are both highly functional and fueled by data.
As our recently published whitepaper, “How to articulate the value of integration,” reveals, “integration has become a key determinant of who leads and who lags in today’s global economy.” However, despite the growing focus on building a fully connected organization, many businesses struggle to achieve it, due to a lack of business and IT alignment and a clear understanding of the value better integrations create.
Did you know 69% of service leaders say a single customer view provides more cross-sell and upsell opportunities? That’s right—customer service as a revenue generator! Yet, 70% of service agents can’t find all the information they need to do their job on one screen.
SAP ERP is notoriously challenging to integrate with other systems. Thus, SAP integration requires not only the right technology and strategic approach but also a means of enabling your organization to achieve success.
Although different, platform benefits and business outcomes are ultimately connected. Each can be used to inform business cases, convince non-technical stakeholders, and motivate entire IT organizations to build projects of the highest quality.
The total value of integration for an organization can be measured by direct and indirect value. As I explained in my last post, communicating both is important; direct value of integration – what we also call “platform benefits” – only tells part of a compelling story.
The total value of integration for an organization is measured in two ways: direct and indirect value. Articulating value in both is important, but this blog post will define and explore the direct value piece in depth.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.