Why organizations struggle to build a 360-degree customer view

360 degree customer view

Imagine that retailers, banks, and hospitals can access all data about their customers through a single interface––the data might include the last product a customer purchased (retailers), their financial information (banks), or their medical history (hospitals). This concept of a constantly refreshed, accurate, timely customer data layer is known as a 360-degree view of the customer.

How Alameda County unlocks real-time case management data using MuleSoft

alameda county mulesoft

Alameda County employs 9,000 employees working across 21 departments and agencies. The Information Technology Department (ITD) provides technology support for several departments and agencies, including the Sheriff, Superior Court, District Attorney, Probation Department, and the Public Defender, along with approximately 30 police departments and smaller agencies. ITD is responsible for managing the technology stack used by the above stakeholders and helps better enable data sharing between the different criminal justice partners.

Real-time, all the time and the impact on customer experience

customer experience digital

We all seem to take it for granted now. We go to a retailer’s website or mobile application. We click on the product we want. Instantly, we have access to inventory levels, expanded product descriptions and specifications, what other people think about the product, related products or accessories, and alternatives to the product. Within a couple of clicks, we can make up our mind on a product, order it, and receive a confirmation of order acceptance.

How APIs can address legacy system challenges

legacy system challenges

It’s the classic question: should IT spend its time maintaining legacy investments or addressing legacy system challenges and creating new projects?            

In a recent survey, 90% of IT decision makers say legacy system challenges are holding their organizations back from using digital technologies to innovate or make improve IT efficiency, and over a third believe that legacy systems are a barrier to completing IT projects.  

It’s almost 2018. Where is your application network?

November 28 2017

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application network mulesoft

For a while now, what gets me up and out of bed each morning is a new and very different way of thinking about software and technology: the application network. Before I get into the why, let’s start with the what. What are application networks?

How MuleSoft helps customers succeed on Black Friday and Cyber Monday

mulesoft black friday cyber monday

The holiday shopping season is upon us, with Black Friday and Cyber Monday just around the corner. Last year, shoppers spent over $655.8 billion during Black Friday and that amount is expected to increase by 47% this year. And during Cyber Monday last year, shoppers spent a record-breaking $3.45 billion, a 12.1% increase from the previous year.

How the Speed of Change is Transforming the Way We Do Business

business speed

Every single day, I get a front-row seat to see how enterprise technology is transforming how we do business. And make no mistake, the world is changing more rapidly than ever before. The one thing that every company I work with has in common is everyone is trying to increase the clock speed of their business.

Physical, Virtual, Social: Is the Application Network Next?

application networks

Networks have always been at the heart of our society, defining our relationships, creating our experiences and ultimately shaping our lives. From the steam railways that enabled commerce between cities and towns, to the cables that paved the way for global communication over telephones and then the internet, networks have a history of redefining our way of life.  

More recently, the internet has given rise to virtual networks that allow us to connect to vast computing resources,

When iPaaS Goes Awry – Don’t accelerate your point-to-point connections

The Shortest Way

A recent report from Mckinsey revealed that when companies pursue digital transformation, the complexity of IT architecture increases.  This complexity doesn’t happen immediately. Most companies start the journey to digital transformation by adopting modern cloud applications like Salesforce, Workday, and ServiceNow. In isolation, these apps reduce complexity — but they need to be connected to other systems to be valuable.  Creating this value typically drives an increase in point-to-point connections, a reduction in the quality documentation,

Customer Success Story: House of Fraser’s Integration Strategy

retail success story

Julian Burnett, the CIO and an Executive Director at the House of Fraser, has a problem that many businesses can identify with. Legacy systems need to be modernized, supply chains have to be updated, new channels have to be brought online — change is happening at an incredibly rapid rate and must be addressed while keeping the business operational.

House of Fraser is a premium department store based in the UK, and like almost every other business on the planet,